IT Support Computing Analyst III

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University’s teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions., * Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.

• Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized.
• Manage software deployment, updates, and licensing; troubleshoot software-related issues.
• Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams.
• Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
• Monitor, troubleshoot, and optimize campus network connectivity and performance.
• Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources.
• Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
• Act as a mentor to fellow teammates in the development of their technical and customer service skills.
• Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
• Stay current with emerging technologies and recommend solutions that enhance the University’s IT environment.
• Perform other duties as assigned.

• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Knowledge of networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and effective communication.
• Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.
• Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service.

Physical Requirement:

• This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds., * Bachelor’s degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment.

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu. The University of Arizona is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.