Quality Assurance Reviewer & Clinical Intake Screener - Behavioral Health (IOP/PHP)

The Quality Assurance Reviewer & Clinical Intake Screener plays an important role in ensuring that individuals seeking treatment receive appropriate guidance and that our clinical programs maintain high standards of quality, documentation, and regulatory compliance.

This full-time position combines two essential responsibilities:

Clinical Intake Screening & Referral Coordination: Serving as an initial clinical point of contact for prospective clients, families, and professional referral sources. The individual will conduct preliminary clinical screenings to assess potential appropriateness for IOP/PHP services, explain program expectations, and coordinate next steps in the admissions process.

Quality Assurance & Clinical Documentation Review: Supporting organizational quality improvement initiatives through clinical chart reviews, documentation audits, data tracking, and monitoring compliance with organizational policies and applicable regulatory standards., Clinical Intake Screening & Referral Coordination

• Conduct initial telephone screenings with prospective clients, parents, guardians, and referral sources seeking mental health IOP/PHP services.
• Gather relevant clinical information, including presenting concerns, mental health history, current symptoms, treatment history, safety concerns, and functional impairment.
• Assess preliminary clinical appropriateness for IOP/PHP levels of care using established screening criteria and organizational protocols.
• Identify potential clinical concerns, contraindications, or indicators that an alternative level of care may be necessary, escalating cases to appropriate licensed clinical leadership for further evaluation.
• Provide clear, compassionate explanations of Innerspace’s treatment programs, available specialty tracks, schedules, participation requirements, and treatment expectations.
• Help prospective clients and families understand the admissions process and next steps.
• Serve as a professional point of contact for referral sources, including hospitals, psychiatric facilities, outpatient therapists, psychiatrists, schools, and other healthcare providers.
• Communicate with referral partners regarding program availability, referral requirements, and admissions coordination while maintaining client confidentiality.
• Collaborate with clinical and administrative teams to facilitate timely screening, referral review, and intake scheduling.
• Maintain accurate, timely, and confidential documentation of screening calls, referral information, and admissions outcomes.
• Track screening activity, referral sources, and outcomes to support admissions reporting and program improvement.
• Demonstrate empathy, professionalism, and sound judgment when communicating with individuals and families experiencing mental health challenges.

Quality Assurance & Clinical Documentation Review

• Conduct routine audits of clinical records to assess documentation accuracy, completeness, timeliness, and compliance with organizational and regulatory requirements.
• Review documentation against applicable standards established by NJ Department of Children and Families (DCF), NJ Department of Health (DOH), The Joint Commission, and organizational policies.
• Identify documentation deficiencies, inconsistencies, or areas requiring improvement.
• Prepare audit findings and communicate actionable recommendations to clinical leadership and appropriate staff.
• Track documentation corrections and conduct follow-up reviews to verify completion.
• Maintain quality assurance spreadsheets, audit tools, tracking systems, and performance reports.
• Collect and analyze data related to clinical documentation, quality indicators, and program performance.
• Assist in identifying trends and opportunities for process improvement.
• Support the development and implementation of quality improvement initiatives.
• Collaborate with clinical and administrative leadership to promote consistent documentation practices and regulatory readiness.
• Maintain strict confidentiality and adhere to HIPAA requirements and organizational policies., * Compassionate and approachable: Able to create a welcoming and supportive experience for prospective clients and families during what may be a difficult time.
• Clinically knowledgeable: Comfortable discussing mental health concerns, understanding levels of care, and recognizing when additional clinical evaluation is needed.
• Detail-oriented: Committed to maintaining accurate records, identifying documentation gaps, and ensuring quality standards are consistently met.
• Organized and dependable: Able to balance screening calls, referral communication, chart reviews, and quality assurance projects.
• Professional and collaborative: Confident communicating with healthcare professionals and working closely with clinical and administrative leadership.
• Proactive and solutions-focused: Interested in identifying opportunities to improve processes, strengthen quality, and enhance the client experience.

Why Join Innerspace Counseling?

At Innerspace Counseling, you will be part of a supportive, collaborative team committed to making specialized mental healthcare more accessible to individuals and families throughout New Jersey.

This position offers a unique opportunity to contribute to both the client admissions experience and the overall quality of clinical care.

Your work will directly support individuals seeking treatment while helping ensure that our programs maintain high standards of clinical excellence, compliance, and continuous improvement.

We value team members who demonstrate compassion, integrity, initiative, and a genuine commitment to improving mental healthcare.

Join our growing, award-winning team and help us make a meaningful difference in the lives of children, teens, adults, and families.

We are seeking a compassionate, organized, and detail-oriented professional to join our growing team in a combined Quality Assurance Reviewer & Clinical Intake Screener role., The ideal candidate has a strong understanding of behavioral health treatment, excellent interpersonal and organizational skills, and the ability to balance client-facing responsibilities with detail-oriented quality assurance work., * Master’s degree in Psychology, Social Work, Counseling, Behavioral Health, or a closely related field.

• Licensed LSW, LCSW, LAC, LPC, preferred
• Minimum of 2 years of professional experience in behavioral health, mental health treatment, clinical intake, admissions screening, quality assurance, or a related setting.
• Strong understanding of mental health diagnoses, clinical presentations, and behavioral health treatment services.
• Familiarity with Intensive Outpatient (IOP) and Partial Hospitalization (PHP) levels of care.
• Ability to communicate effectively and compassionately with children, adolescents, adults, families, and healthcare professionals.
• Strong organizational skills, attention to detail, and ability to manage multiple responsibilities.
• Excellent written communication and clinical documentation skills.
• Proficiency with electronic health records, Microsoft Office, and spreadsheet-based data tracking.
• Ability to exercise sound judgment, recognize potential safety concerns, and follow established escalation protocols.
• Commitment to maintaining confidentiality, professionalism, and high standards of client care., * Master’s degree in Social Work, Counseling, Psychology, or a related clinical field.
• Active New Jersey clinical license or associate-level license (LCSW, LPC, LAC, LSW, LMFT, or equivalent).
• Experience conducting behavioral health intake assessments or clinical screenings.
• Experience working in IOP, PHP, inpatient psychiatric, crisis assessment, or other intensive behavioral health settings.
• Experience reviewing clinical charts or conducting quality assurance audits.
• Knowledge of NJ DCF, NJ DOH, and Joint Commission standards applicable to behavioral health programs.
• Experience communicating with hospitals, outpatient providers, and other professional referral sources.
• Familiarity with evidence-based mental health treatment approaches, including DBT, CBT, and ERP., * Do you have an active New Jersey clinical license or associate-level license (LCSW, LPC, LAC, LSW, LMFT, or equivalent)., * Master’s (Required)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Innerspace Counseling is an award-winning mental health treatment provider specializing in Intensive Outpatient Programs (IOP) and Partial Hospitalization Programs (PHP) for children, adolescents, and adults throughout New Jersey.

Our programs provide individualized, evidence-based mental healthcare for individuals experiencing depression, anxiety, OCD, mood disorders, emotional dysregulation, and other mental health challenges.

We offer specialized treatment tracks, including General Mental Health, OCD & Anxiety, and Perinatal Mental Health, utilizing evidence-based approaches such as Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), and Exposure and Response Prevention (ERP).

At Innerspace, our mission is to expand access to specialized, evidence-based mental healthcare for children, teens, and adults facing serious mental health challenges.