Field Application & Technical Support Specialist (iscan32)

We are seeking a high-energy, skilled Field Application & Technical Support Specialist to represent our iScan32 intraoral scanner. In this mobile, client-facing role, you will be the expert voice and primary technical guide for our clinical partners.You will visit dental practices and laboratories, demonstrate iScan32 features, troubleshoot hardware/software issues, and support live 3D dental scanning and design workflows., 1. On-Site Client Visits & Clinical Training

• Visit dental offices, clinics, and laboratories to conduct live demonstrations and onboard new users to the iScan32 system.
• Train dentists, dental assistants, and lab technicians on optimal intraoral scanning techniques, software navigation, and workflow integration.
• Explain advanced iScan32 features, including real-time data processing, margin line marking, and file export options.

1. IT & Hardware Troubleshooting * Provide real-time, on-site, and remote IT troubleshooting for iScan32 hardware, scanning software, driver installations, and connectivity issues. * Diagnose integration issues between the iScan32 scanner and practice management systems, CAD/CAM platforms, or 3D printers.

2. Dental Scan & 3D Design Support * Assist clinical teams with complex scanning cases (e.g., full-arch restorations, implant cases, aligners). * Inspect, clean, and optimize 3D scan mesh files (STL/PLY/OBJ formats) for export into dental CAD design environments (e.g., Exocad, 3Shape). * Educate clinical staff on how to avoid artifacts, tissue distortion, and scanning voids to ensure high-accuracy digital impressions.

3. Travel & On-the-Road Operations * Maintain a flexible travel schedule to visit clients across local, regional, national, and international territories. * Manage personal travel itineraries, demo equipment transportation, and client visit logs efficiently.

• Dental Industry Experience: Minimum 2+ years of hands-on experience in a dental office (e.g., Dental Assistant, Hygienist) or digital dental laboratory setting.
• iTero Proficiency: Prior hands-on experience operating, managing, or training on iTero intraoral scanners.
• 3D Scan Design & CAD/CAM Knowledge: Practical understanding of 3D digital scan data, surface mesh files, occlusion, and CAD design workflows (e.g., Exocad, 3Shape, or proprietary chairside design software).
• Technical & IT Troubleshooting Skills: Experience with Windows OS setup, hardware driver configuration, USB/Type-C interface connectivity, and remote support software (e.g., TeamViewer, AnyDesk).
• Travel Flexibility: Willingness and availability to travel extensively, including domestic and international flights and road travel.
• Valid Documents: Valid driver’s license with a clean driving record, along with an active passport for international travel.

Key Competencies & Soft Skills

• Communication: Ability to break down technical computer and scanning concepts into simple, actionable steps for clinical teams.
• Problem-Solving: Strong diagnostic mindset for resolving technical glitches quickly under clinical pressure.
• Autonomy: Highly self-motivated and organized, capable of managing a field-based schedule with minimal direct supervision.

• Fixed Biweekly Rate (commensurate with experience).
• Full coverage of all travel-related expenses (flights, lodging, ground transport, meals).
• Demo iScan32 kit, high-performance laptop, and communication equipment

Pay: $850.00 per week

Benefits:

• Paid time off