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Desktop Support Technician

VASPIRE Technology
Tulsa, OK, United States
8 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$45,760.0 - $47,840.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Adobe Acrobat Active Directory Bomgar Microsoft Outlook Desktop Computing Firefox Web Browsers Virtual Private Networks (VPN) Microsoft Office Live Meeting
+10 more
Microsoft Office Microsoft Project Microsoft Visio Microsoft Servers Microsoft PowerPoint Remote Desktop Services TeamViewer Cisco WebEx Network Server Servicenow

Requirements

  • Job description for Desk-Side profile. Responsibilities * Good in Data Analysis & Reporting using MS Office and ITSM tools * Coordinate desktop changes to avoid deployment collisions. * Prepare requests for rollout * Prioritize change requests * Create rollout plans for changes requests * Coordinate implementation process * Keep track of request and make sure they are implemented as planned * Participate in incident handling concerning desktop changes. * Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. * Microsoft environment knowledge (desktop & server). * Have good technical understanding of the products building up a desktop service. * Experience from the desktop environment. * Understanding and experience of change management process. Technical Requirements * · Phone support experience necessary. * · Technical Service desk or technical call center experience is necessary. * · Disciplined, systematic problem solving skills required. * · Windows Operating systems * · Clients: Windows XP, Windows 10 * · Servers: Windows 2008/2012/2016 * · Knowledge of Active Directory * · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center * · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools * · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio * · Internet browsers (e.g. Explorer, Chrome, Firefox), * · VPN and remote dial-in users * · Support for laptop, desktops, and printers all models * · PDA and blackberry support * · Others: Adobe Acrobat and other common desktop applications like WinZip, etc Soft Skills * Excellent communication and conversation skills (Verbal and Written) * Good documentation skills * Good working knowledge of MS OFFICE (Including MS Project and Visio) * Should have a great customer handling

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