IT Helpdesk

• Provide first-level support for end users in person, by phone, email, and remote tools.
• Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and escalate what needs a senior tech.
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
• Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
• Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
• Keep printers and consumables running across sites, including inventory and proactive replacement.
• Assist with VPN setup and remote access troubleshooting.
• Monitor and resolve IT alerts promptly.
• Travel to nearby stores for hands-on work that cannot be handled remotely.
• Educate users on applications and best practices, and document fixes so the next technician can review.

• Prior hands-on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.
• Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
• Ability to prioritize multiple tickets at once without losing track of any of them.
• Strong communication and a customer-focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.
• Detail-oriented and organized, with clear documentation habits.
• Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
• Valid driver’s license, clean driving record, and reliable transportation for travel between stores.
• Authorized to work in the U.S.

Nice to have

• CompTIA A+, Network+ or similar certification.
• Exposure to Intune, RMM tools, mobile device management, or endpoint security.
• Networking basics. Patching, switch ports, Wi-Fi troubleshooting.
• Dealership experience or familiarity with automotive tools.

$21.00 to $26.00 per hour, depending on experience and certifications.