Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Microsoft Outlook Information Systems Microsoft Office Information Technology

Job description

• Providing first contact support and initial triage for IT service desk tickets.
• Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment.
• Track and work projects to completion
• Track, route, and redirect problems to correct resources
• Update helpdesk data and produce activity reports
• Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications and improvements

Requirements

• 2-5 years proven experience as a Service Desk Technician
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teams
• Troubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt