Manager IT Engineering

• Provides leadership, technical direction, and development for the Network Engineering team responsible for enterprise routing, switching, wireless, load balancing, internet connectivity, WAN, SD-WAN, and related infrastructure services.
• Develops and executes network strategies, roadmaps, standards, and engineering practices to support organizational growth, reliability, and digital transformation initiatives.
• Balances operational stability with technology innovation by evaluating emerging technologies and recommending appropriate solutions.
• Partners with Enterprise Architecture, Security, Infrastructure, Cloud, and Application teams to design, review, and approve integrated technology solutions.
• Ensures network designs support high availability, disaster recovery, business continuity, and regulatory requirements.
• Oversees operational performance, service availability, capacity planning, monitoring, maintenance, and lifecycle management activities.
• Establishes and monitors performance metrics, service level objectives, and operational KPIs.
• Leads major incident response activities and root cause analysis efforts while driving continuous improvement initiatives.
• Ensures effective change management practices are followed to minimize risk and service disruption.
• Coordinates engineering resources, project timelines, budgets, vendor activities, and stakeholder communications.
• Provides status reporting, risk identification, mitigation planning, and executive communications regarding project and operational activities.
• Establishes performance expectations, career development plans, and succession strategies.
• Supports recruitment, hiring, onboarding, performance management, and employee engagement initiatives.
• Promotes a culture of technical excellence, accountability, knowledge sharing, and continuous learning. Ensures adherence to applicable organizational policies, industry standards, and healthcare regulations.

Bachelor’s Degree in Information Technology or related field

Certifications

One or more of the following preferred:

• Cisco CCNP/CCDP or equivalent
• F5 Professional Certification

Work Experience

• 8+ years of progressive experience in network engineering, infrastructure engineering, or related technical disciplines.
• 3+ years of leadership, supervisory, or team lead experience.
• Experience supporting large-scale enterprise network environments with multiple locations and mission-critical systems.
• Experience leading infrastructure projects and cross-functional technical initiatives.
• Healthcare industry experience preferred.

Knowledge, Skills, and Abilities

Technical Knowledge

• Strong knowledge of LAN, WAN, WLAN, data center, cloud, and internet technologies.
• Understanding of network monitoring, automation, Infrastructure as Code, and observability tools.
• Familiarity with enterprise load balancing, DNS, DHCP, and IP address management solutions.

Leadership and Business Skills

• Demonstrated ability to lead highly technical teams while remaining engaged in engineering and architectural decision-making.
• Strong stakeholder management and executive communication skills.
• Strong project management, budgeting, vendor management, and strategic planning capabilities.
• Strong analytical, troubleshooting, and root cause analysis skills., * Experience supporting healthcare, hospital, or highly regulated environments.
• Experience with large-scale wireless, campus, data center, or hybrid cloud architectures.
• Experience supporting environments with 24x7 operational requirements.