Help Desk Analyst

As a Help Desk Analyst, you’ll provide first-level technical support to internal users and help ensure business operations run smoothly. You’ll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs., * Provide exceptional customer service and technical support to end users.

• Troubleshoot hardware, software, and Microsoft Office-related issues.
• Install, configure, and maintain desktop software and applications.
• Resolve incidents and service requests while maintaining accurate ticket documentation.
• Support users in a Windows-based environment.
• Assist with Active Directory account administration and user support.
• Maintain hardware inventory and assist with equipment deployment.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology solutions and best practices.
• Identify recurring issues and recommend process improvements.
• Participate in an on-call rotation for after-hours support as needed.

We’re looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you’re passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you’ll gain hands-on exposure to a wide range of technologies and directly impact employee productivity., * 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.

• High School Diploma or GED required.
• Associate degree preferred.
• Experience supporting Microsoft technologies and Microsoft Office applications.
• Working knowledge of Windows 10/11 environments.
• Experience supporting users in an Active Directory environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment., * CompTIA A+ certification or equivalent knowledge.
• Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Hardware repair, deployment, and workstation setup experience.
• Experience creating documentation and training end users.

Technical Skills

• Microsoft 365 / Office 365
• Windows 10 & Windows 11
• Active Directory
• Desktop Support
• Help Desk / Service Desk
• Software Installation & Configuration
• Hardware Troubleshooting
• User Account Administration
• Ticketing Systems
• Technical Documentation