Engineering Technical Support

We are seeking a customer-oriented and dependable Junior Support Specialist to join our team. In this role, you will provide hands-on, end-user technical support for our employees across office and manufacturing/plant environments. You will work closely with our senior team to troubleshoot hardware, software, basic networking, and mobile devices. Exceptional customer service, a polite and respectful demeanor, and strong communication skills are essential., * Set up, configure, and deploy desktop computers, laptops, and mobile devices for team members.

• Perform physical ‘smart hands’ support, including equipment deployment, physical cabling, and workspace setups.
• Diagnose and resolve day-to-day computer/device issues onsite, such as screen flickering, hardware malfunctions, software glitches, and basic Wi-Fi and VPN connectivity.
• Walk out to operational/manufacturing plant areas to assist employees and troubleshoot issues directly on the floor.
• Provide high-touch support for all staff and executives as needed.
• Maintain and tidy up storage rooms and equipment areas when routine support volume is low.
• Follow all company and facility safety protocols, especially when working in manufacturing or mill operational areas.
• Set up and replace laptops, desktops, monitors, phones, printers, and other devices.
• Help employees with computer, software, VPN, Wi-Fi, or peripherals issues.
• Troubleshoot basic network/connectivity problems, including cables, network ports, Wi-Fi, VPN, DNS/DHCP, and device settings.
• Work tickets through the service desk, document actions taken, and escalate more complex issues.
• Support devices managed through Microsoft Entra ID and Intune.
• Manage IT equipment inventory, deployment, returns, and disposal.
• Perform physical onsite IT work, such as rack/cabling, UPS checks, equipment swaps, and data center checks.
• Support technology in a manufacturing/production environment, where downtime can impact operations.

Customer Service Technical Support Help Desk Support Computer Hardware Desktop Computing Peripheral Devices Engineering Support Industrial Equipment Development Environment Network Troubleshooting Hardware Troubleshooting Engineering Design Process Interpersonal Communications Virtual Private Networks (VPN) Semiconductor Fabrication Plant Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), * Strong interpersonal skills; courteous, polite, respectful, and eager to help non-technical users in person.

• Dependability: punctual and accountable with a strong work ethic.
• Comfortable going out into operational/manufacturing areas following safety protocols, and eager to gain hands-on technical skills on the job.
• Basic understanding of PC hardware (desktops/laptops) and mobile devices.
• Familiarity with basic troubleshooting (turn on/off, display issues, general software checks).
• Basic networking concepts (Wi-Fi connections, VPN access, cabling).

Additional Skills & Qualifications

• Experience in customer-facing technical roles, such as retail/helpdesk engineering support, is a strong plus.
• Manufacturing experience, particularly in environments like steel mills, manufacturing plants, semiconductor fabs, warehouses, or other 24/7 operations, is beneficial., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.