IT Support Specialist

In this role, you will provide hardware and software support, assist with user accounts and network connectivity, and help maintain a secure and productive technology environment., * Provide technical support for desktop computers, laptops, printers, and other IT equipment.

• Diagnose and resolve hardware, software, and operating system issues.
• Assist users with Microsoft 365, email, business applications, and account access.
• Troubleshoot basic network connectivity, Wi-Fi, VPN, and peripheral device problems.
• Install, configure, and update operating systems and approved software.
• Manage support requests through a help desk ticketing system.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex incidents to senior IT staff or specialized support teams.
• Assist with employee onboarding, workstation setup, and equipment configuration.
• Help maintain IT inventory and technical documentation.
• Follow established cybersecurity policies and data protection procedures.
• Provide clear instructions to users and follow up on unresolved technical issues.

• Knowledge of Windows operating systems and common business applications.
• Familiarity with computer hardware, software installation, and troubleshooting.
• Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
• Strong customer service and communication skills.
• Ability to diagnose problems and explain technical solutions clearly.
• Good organizational skills and attention to detail.
• Ability to manage multiple support requests and work effectively with a team., * Previous experience in IT support, desktop support, or help desk operations.
• Technical training or a degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with Microsoft 365, Active Directory, or Microsoft Entra ID.
• Experience with remote support tools and ticket management systems.
• Basic knowledge of endpoint security, system updates, and backup procedures.
• CompTIA A+ certification or comparable technical training.

• Suggested annual salary: $50,000-$70,000, subject to employer confirmation.
• Final compensation may vary depending on experience, technical knowledge, and job responsibilities.
• Health insurance, paid time off, retirement plans, and other benefits should be confirmed with the employer before publication.

ATEC Group should verify the active vacancy, approved salary range, actual work location, and available benefits before publishing this description as an active job listing.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

ATEC Group is listed here as the employer for this IT Support Specialist position. Before publication, confirm the company’s official identity, current service offerings, and business presence in Albany, New York. Company-specific details should be based on verified employer information.