IT Support Specialist

ProTech Computer Systems is seeking a customer-focused IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and maintain dependable IT services. This role is ideal for someone who enjoys solving technical problems, supporting end users, and helping organizations keep their computer systems operating efficiently.

The successful candidate will respond to support requests, diagnose technical issues, configure devices, and assist with routine IT maintenance. You will work with users and technical colleagues to resolve incidents, document solutions, and maintain a secure and productive technology environment., * Provide first-line technical support for desktops, laptops, printers, and business applications.

• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Respond to help desk requests by phone, email, remote support tools, or ticketing systems.
• Install, configure, and update operating systems and approved software.
• Assist with user account management, password resets, and access permissions.
• Troubleshoot Wi-Fi, VPN, network connectivity, and peripheral device problems.
• Document incidents, troubleshooting steps, and resolutions in the support system.
• Escalate complex issues to senior technicians or appropriate technical teams.
• Assist with device setup, equipment inventory, and employee onboarding.
• Perform routine maintenance, software updates, and endpoint security checks.
• Explain technical solutions clearly to users and provide basic technology guidance.

• Experience in IT support, help desk services, desktop support, or a related role.
• Familiarity with Windows operating systems and common business software.
• Basic knowledge of computer hardware, networking, DNS, DHCP, and TCP/IP.
• Understanding of user accounts, permissions, and basic security practices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize requests and manage multiple support tasks.
• Good documentation habits and attention to detail.
• Ability to work independently and collaborate with technical teams.

Preferred Skills

• Familiarity with Microsoft 365 and Microsoft Entra ID or Active Directory.
• Experience using remote support applications and ticket management systems.
• Knowledge of endpoint protection, patch management, and device configuration.
• Basic understanding of cloud services, data backup, and network security.
• Familiarity with IT service management practices.
• CompTIA A+, Network+, or relevant technical certifications.

• Flexible schedule

ProTech Computer Systems is the company identified for this proposed IT support opportunity. Before publishing, verify the company’s official business identity, current services, and Denver-area operations to ensure the description accurately represents the employer.