IT Help Desk Technician I

• First-Line Support: Serve as the initial point of contact for client issues via phone, email, and ticketing system.
• Network Troubleshooting: Diagnose and resolve connectivity, DNS, DHCP, and basic routing/switching issues.
• Server Support: Perform first-level server troubleshooting (Active Directory, permissions, service restarts, basic diagnostics).
• Ticket Management: Log, prioritize, and document issues accurately - escalating to Tier 2/3 when needed.
• Pod Collaboration: Work closely within your support pod, sharing knowledge and coordinating on complex tickets.
• Client Communication: Keep clients informed with clear, friendly updates from first contact through resolution.
• Follow-Up: Ensure issues are fully resolved and clients are satisfied before closing tickets.
• Perform other duties as assigned by the Manager.

We’re seeking a skilled Tier 1 Help Desk Technician to work within a collaborative support pod - a small, tight-knit team that shares tickets, knowledge, and escalation paths to resolve client issues fast. The ideal candidate has prior Tier 1 help desk experience and a strong understanding of network and server troubleshooting.

This is a role for someone who’s technically confident, communicates clearly, and genuinely enjoys being the person who gets clients unstuck. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!, * Education: HS Diploma / GED; Some College Preferred

• 1-2 years of prior experience as a Tier 1 Help Desk Technician or similar support role.
• Strong understanding of network troubleshooting (connectivity, DNS, DHCP, basic routing).
• Solid grasp of server troubleshooting fundamentals (Active Directory, user/permission management).
• Excellent communication and customer service skills.
• Ability to work effectively within a team-based pod environment.
• Strong documentation and time-management habits.

Preferred

• CompTIA A+, Network+, or Microsoft certifications.
• Experience in an MSP or multi-client environment.
• Familiarity with ticketing/RMM tools (ConnectWise, Datto, Autotask, etc.)., * IT Help Desk Technician: 1 year (Required)

• ESOP (Employee-Owned Company)
• Growth opportunities
• Quarterly and company bonuses
• Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more!

Physical Requirements

• Bend, stoop, kneel, crawl, climb, walk and reach overhead
• Sit or stand for extended periods
• Perform repetitive hand and finger movements (typing, writing, equipment handling)
• Read computer screens
• Communicate effectively in person and by phone, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to submit to a background check and drug test?
• Do you have experience resolving tickets in a Help Desk, Service Desk, or Technical Support environment?
• This position pays $19.00-$21.00 per hour with potential for quarterly bonuses. Are you comfortable proceeding with this compensation range?

Your journey doesn’t have to be boring - but your job can be! At Boring Business Systems, we believe in making business systems anything but boring!

Boring Business Systems has delivered business technology solutions for over 100 years. Founded in the printer and imaging business, we’ve grown into a full-service Managed Service Provider (MSP) - combining a century of reliability with modern IT support.