Application Systems Analyst II

Application Analysts play a key role in developing, designing, supporting, maintaining, and improving business and clinical applications across the organization. In this role, candidates will work closely with end users to understand their needs, troubleshoot issues, and ensure applications run smoothly. They will be responsible for analyzing system performance, developing and implementing updates or enhancements, documenting processes, and collaborating with IT teams and business stakeholders to deliver reliable, high-quality solutions. Strong problem-solving skills, attention to detail, and the ability to translate business requirements into technical actions are essential for success.

The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required.

• Strong programming skills are essential for this role. Candidates should be comfortable working with languages commonly used for application support and integration, such as C#, .net Framework MVC framework, Java based applications, SQL for database queries and analysis, Python or PowerShell for automation and scripting, and potentially JavaScript or other web technologies depending on the applications supported. The ideal candidate can troubleshoot code-related issues, create efficient scripts to streamline workflows, and collaborate with developers to implement system enhancements or integrations.
• Familiarity with API integrations, REST services, or middle ware platforms.
• Knowledge of reporting and analytics tools (Power BI, Tableau, or similar)
• Understanding of ITIL processes and service management frameworks
• Experience supporting enterprise systems Exposure to data modeling, database design, or advanced SQL techniques *

Applicants who possess the following skills are preferred:

• Clinical and Hospital applications is a plus.
• EHR experience is a plus.
• Any vendor-specific certifications related to the applications your team supports.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent problem solving and critical thinking abilities.
• Customer service mindset and a collaborative approach to working with stakeholders.
• Ability to multitask and prioritize in a fast paced environment. Adaptability and openness to learning new systems and technologies. *, Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.

Per G.S. 126-5 (c1) (37), this position is Exempt from all provisions of NC General Statute Chapter 126 (State Human Resources Act) with the exception of Articles 6 and 7.

This position is designated as mandatory and must report or stay over during adverse weather events.

Usual Work Hours: Monday - Friday 8:00 A - 5:00 P

Flexibility is required for education and training purposes and to meet the needs of the facility.

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.