Associate Director of Network Operations

Louisiana Primary Care Accountable Care Organization, L.L.C (dba SatsumaCare Health Network)

The Associate Director of Network Operations shall provide operational leadership for the continued growth, performance, and infrastructure of SatsumaCare Health Network. Working closely with executive leadership, participating providers, payer partners, technology vendors, and community stakeholders, the Associate Director shall help translate organizational strategy into effective network operations and measurable results.

The position shall have primary responsibility across five interconnected areas: network growth and provider engagement; interoperable health data systems and population health infrastructure; financial management; value-based contracting and performance; and marketing, community, and patient engagement.

This role requires a leader who can operate effectively at the intersection of healthcare operations, technology, finance, payer strategy, and provider relationships.

Key Responsibilities1. Network Growth & Provider Operations

• Lead initiatives to expand and strengthen the provider network, including identification, recruitment, onboarding, and engagement of participating organizations and providers.
• Develop and maintain strong relationships with FQHCs, primary care organizations, health systems, specialists, and other strategic network partners, locally and multi-market, out of state.
• Coordinate provider onboarding and operational readiness for new contracts, programs, and value-based initiatives.
• Monitor network composition, participation, capabilities, and operational needs.
• Support network adequacy and strategic geographic/service-line expansion.
• Develop standardized processes that improve provider experience and reduce administrative burden.

1. Health Data Interoperability & Technology Operations * Provide operational oversight for the network’s interoperable health data, population health, analytics, and information exchange infrastructure. * Coordinate implementation and optimization of platforms supporting multi-EHR data aggregation, patient attribution, registries, risk stratification, care-gap identification, utilization reporting, and performance analytics. These capabilities are consistent with the infrastructure described in current network program materials. * Partner with technology vendors and participating clinics to improve data completeness, accuracy, timeliness, and usability. * Translate clinical, financial, payer, and operational requirements into technology and reporting priorities. * Support data governance, privacy, security, and regulatory compliance in coordination with appropriate technical and compliance resources. * Ensure technology investments directly support value-based care and provider operations rather than functioning as standalone IT initiatives.

2. Financial Management * Support development and management of operating budgets, forecasts, financial reporting, and financial performance monitoring. * Monitor revenue, expenses, contractual payments, program funding, shared savings, and other value-based financial activity. * Support financial modeling for new payer contracts, programs, grants, and strategic investments. * Partner with executive and finance leadership to identify financial risks, variances, and opportunities for improved performance. * Support transparent and accurate financial reporting to leadership and appropriate governance committees.

This aligns particularly well with LPCACO’s existing emphasis on budgeting, forecasting, funding strategies, fiscal reporting, shared savings, and risk-based arrangements.

1. Value-Based Contracting & Performance * Support development, negotiation, implementation, and ongoing administration of Medicare, Medicaid, Medicare Advantage, and commercial value-based arrangements. * Evaluate proposed contracts for operational, financial, data, quality, and provider implications. * Coordinate implementation requirements among payers, participating providers, finance, population health, and technology partners. * Monitor contract performance, quality measures, utilization, attributed populations, financial results, and incentive opportunities. * Support development of provider incentive methodologies and performance-distribution processes. * Help advance the network toward increasingly sophisticated provider-led value-based and risk arrangements.

2. Marketing, Community & Patient Engagement * Lead operational implementation of network marketing and engagement strategies supporting providers, patients, and communities. * Develop outreach initiatives that strengthen awareness of the network, its participating providers, and available programs. * Coordinate community engagement with FQHCs, community organizations, and other healthcare stakeholders. * Support patient education, preventive-health outreach, and navigation initiatives aligned with population-health priorities. * Ensure communication strategies reflect local community needs and strengthen patient trust and participation. * Develop methods for incorporating provider, patient, and community feedback into network initiatives.

The community component complements the network’s existing hub-and-spoke approach emphasizing community-based support, navigation, and locally trusted engagement.

Leadership & Operational Responsibilities

The Associate Director shall also:

• Translate strategic priorities into measurable operating plans, timelines, and deliverables.
• Establish dashboards and KPIs for network growth, financial performance, technology implementation, value-based contracts, and engagement.
• Coordinate cross-functional initiatives involving providers, payers, vendors, consultants, and community partners.
• Prepare executive-level analyses, recommendations, presentations, and reports for leadership and governance committees.
• Identify operational barriers and lead corrective-action and continuous-improvement initiatives.
• Support development of scalable infrastructure as the network expands into new programs, populations, contracts, and geographic markets.

Recommended Performance Measures

Success shall be measured across a balanced set of operational domains:

Network: provider growth, onboarding completion, retention, provider engagement and network adequacy.

Technology/Data: participating organizations connected, data completeness, reporting readiness, interoperability milestones, and adoption of population-health tools.

Financial: performance against budget, revenue realization, contract financial performance, payment accuracy, and operating efficiencies.

Value-Based Care: attributed lives, quality performance, contract implementation, shared-savings/incentive performance, and provider participation.

Community/Patient Engagement: outreach penetration, patient engagement, community partnerships, navigation/outreach activity, and measurable engagement with targeted populations.

• Bachelor’s degree in healthcare administration, business administration, public health, finance, health informatics, or a related field.
• Progressive experience in healthcare operations, managed care, ACO/CIN operations, population health, physician/provider networks, or value-based care.
• Demonstrated experience managing complex projects involving multiple organizations or stakeholder groups.
• Working knowledge of healthcare finance, payer contracts, performance measurement, and healthcare data.
• Strong analytical, organizational, relationship-management, and executive communication skills.
• Ability to manage multiple strategic initiatives simultaneously while maintaining accountability for execution.

Preferred

• Master’s degree in healthcare administration, business administration, public health, health informatics, or a related discipline.
• Experience working with ACOs, clinically integrated networks, FQHCs, Medicaid, Medicare, Medicare Advantage, commercial value-based contracts, or payers.
• Experience implementing population-health, interoperability, HIE, analytics, or multi-EHR data solutions.
• Experience supporting payer negotiations, shared-savings models, risk arrangements, or provider incentive programs.
• Experience with community-based healthcare organizations and rural or underserved populations.

• Strategic and Operational Leadership
• Provider Network Development
• Healthcare Data & Interoperability
• Financial Management
• Value-Based Contracting
• Population Health Operations
• Payer and Provider Relations
• Community & Patient Engagement
• Project and Vendor Management
• Performance Analytics
• Executive Communication
• Change Management

Salary is negotiable based on experience and skills.

Why join SatsumaCare? This position offers the opportunity to help build and scale a next-generation, provider-led healthcare network advancing value-based care across Louisiana. The role is not simply managing network operations. It establishes responsibility for translating strategy into execution across network growth, value-based contracting, financial performance, provider engagement, operational infrastructure, and scalable workflows, helping position SatsumaCare for continued growth and long-term success.

Pay: $120,000.00 - $145,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance