Seasonal Desktop Support Analyst

We are seeking a dependable, motivated Seasonal Desktop Support Analyst to join our IT team in Obetz, Ohio!

In this hands-on role, you will provide frontline technical support to employees, troubleshoot computer and printer issues, and help maintain the technology that supports our daily operations during peak holiday season., * Provide onsite desktop support and technical assistance to employees, responding to IT requests in person, by phone, and via email.

• Diagnose and troubleshoot desktop computers, laptops, hardware, software, and connectivity issues.
• Install, configure, maintain, and repair workstations, computer peripherals, and related equipment.
• Troubleshoot and support printers, including Zebra label printers, RF handheld scanners, and other warehouse technology.
• Assist employees with basic computer applications, Microsoft Office, and general technical questions.
• Document technical issues, equipment repairs, installations, and resolutions while maintaining accurate hardware inventory records.
• Collaborate with IT team members to resolve technical issues quickly and minimize operational disruptions during peak season., * This is a temporary, seasonal position supporting peak holiday operations.
• Anticipated start date is early to mid-November 2026.
• The assignment is expected to continue through approximately February 14, 2027.
• Work schedules may vary based on business needs, including weekend coverage, overtime, and changing shift requirements.
• Candidates must be comfortable working in a fast-paced, onsite operational environment.

This is a great opportunity for someone with basic IT knowledge, hands-on troubleshooting experience, or an interest in growing their technical support skills. We welcome candidates who are eager to learn and comfortable working in a fast-paced environment., * Basic knowledge of computers, PC hardware, Microsoft Office, and common troubleshooting techniques.

• Previous experience in desktop support, help desk, IT support, computer repair, or a related technical environment preferred.
• Familiarity with printers, RF scanners, Zebra printers, or warehouse/distribution technology is a plus.
• Strong problem-solving skills, attention to detail, and willingness to learn new systems and technology.
• Excellent communication and customer service skills, with the ability to assist employees of varying technical skill levels.
• Dependable attendance, reliable transportation, and ability to work onsite in Obetz, Ohio.
• Flexibility to work varying shifts, weekends, and overtime as needed to support seasonal business demands., * Ability to sit, stand, and move throughout the workday as needed.
• Ability to use computers, hand tools, and other technical equipment.
• Ability to lift and transport computers, printers, and related equipment as required.

Join Our Team!

If you enjoy solving technical problems, helping others, and keeping technology running smoothly, we’d love to hear from you!

About 1-800-FLOWERS.COM, Inc.

At 1-800-FLOWERS.COM, Inc., we’re passionate about helping people connect and celebrate life’s special moments. As a leading provider of gifts and experiences, our family of brands works together to deliver memorable experiences to customers nationwide. Our dedicated teams play an essential role in keeping operations running smoothly, especially during our busiest holiday seasons.