Information Technology Systems Technician

• Provide day-to-day technical support for computers, software, printers, user accounts, networks, and other technology systems.
• Install, configure, maintain, and troubleshoot agency hardware and software.
• Maintain user accounts, permissions, and security settings across Microsoft 365, Google Workspace, and other agency platforms.
• Support agency networks, cloud services, VPN connections, and technology infrastructure.
• Monitor system updates, cybersecurity protections, backups, and equipment performance.
• Maintain accurate inventories of technology equipment, software, and assigned devices.
• Assist with SQL queries, reporting, database troubleshooting, and data-related projects.
• Support agency licensing systems, applications, and technology implementations.
• Coordinate with technology vendors, developers, and service providers to resolve technical issues.
• Maintain documentation of agency systems, procedures, and technology resources.
• Provide employee training and guidance regarding technology and cybersecurity best practices.
• Perform other technology-related responsibilities as assigned., This is an in-office position located at the Nevada State Board of Cosmetology’s Las Vegas office.

The position works closely with agency employees, Executive Leadership, and external technology providers to support the Board’s operations.

The Nevada State Board of Cosmetology reserves the right to modify assigned responsibilities based on operational needs.

Pay: From $64,414.00 per year

The Nevada State Board of Cosmetology is seeking a knowledgeable, dependable, and self-motivated Information Technology Systems Technician to support the agency’s daily technology operations.

This position serves as the agency’s primary technical resource and is responsible for troubleshooting technical issues, maintaining computer systems and networks, supporting cybersecurity practices, and ensuring agency technology remains secure and operational.

The ideal candidate is organized, resourceful, comfortable working independently, and able to communicate effectively with employees, leadership, and outside technology vendors., * High school diploma or equivalent.

• Minimum of three (3) years of experience in IT support, systems administration, network support, or a related field.
• Equivalent combinations of education, technical training, certifications, and relevant experience may be considered.

Preferred Experience

Experience or working knowledge in several of the following areas is preferred:

• Microsoft Windows, Microsoft 365, and Microsoft Entra ID
• Microsoft Azure and AWS cloud services
• Google Workspace administration
• Network administration, VPN, DNS, and firewalls
• Cybersecurity, endpoint protection, and data backups
• SQL Server, SQL queries, and database support
• GitHub and software development coordination
• Technology asset management and vendor support

Knowledge, Skills, and Abilities

• Strong technical troubleshooting and problem-solving skills.
• Ability to independently research and resolve technical issues.
• Excellent communication, customer service, and interpersonal skills.
• Ability to explain technical information to nontechnical employees.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work independently while collaborating with staff, leadership, and vendors.
• Willingness to learn new technologies and adapt to changing agency needs., * Do you have hands-on experience writing and troubleshooting Microsoft SQL Server queries?
• Have you supported or troubleshot business applications connected to SQL Server databases?
• Do you have experience administering GitHub repositories, including user access, permissions, or coordinating with developers?
• Do you have experience troubleshooting Windows Server, IIS, or web-based business applications?
• Do you have experience administering Microsoft 365, Microsoft Entra ID, Google Workspace, or AWS cloud services?

Experience:

• IT support, systems or network administration: 3 years (Preferred)

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance