Applications Specialist

The Application Specialist provides operational, communications, training, and administrative support for strategic initiatives assigned to Special Operations. The Application Specialist works closely with the Enterprise Systems & Governance Manager. The position requires a strong understanding of HubSpot and payroll systems and processes, as well as the ability to support other systems, programs, governance requirements, cross-functional projects, and organizational priorities to support the successful execution of department objectives.

• Provide HubSpot user support and ongoing system administration, including maintenance of contact and ticket records, automation, reporting, content libraries, lists, forms, email campaigns, and other system components and processes. Maintain data integrity and accuracy within HubSpot.
• Serve as the Travel Ticket Liaison for the Operations and Finance teams and provide assistance to Travel Liaisons in other departments, as needed.
• Support the maintenance and administration of the Learning Management System (LMS), including content, resources, and training delivery.
• Assist with the preparation, coordination, communication, and delivery of individual and group training.
• Provide reporting, analysis, and operational support for technology systems to the Enterprise Systems & Governance Manager and organizational leadership.
• Support procurement and purchasing activities for the Support Operations team, including obtaining quotes, tracking purchase requests, and facilitating procurement processes in accordance with organizational policies.
• Maintain consistent administrative processes, workflows, documentation practices, and appropriate data security standards.
• Support system analysis and continuous improvement efforts within assigned platforms and processes.
• Identify and recommend opportunities to improve operational effectiveness, communication, processes, and service delivery.
• Build and maintain positive, professional working relationships with internal and external stakeholders.
• Maintain current knowledge of system and platform updates, enhancements, and emerging functionality relevant to assigned responsibilities.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration, Project Management, or a related field; or Associate degree with/or five (5) years of progressively responsible experience in system administration, process administration, payroll administration, project coordination, operations, or administrative management; or equivalent combination of education and experience sufficient to successfully perform the essential functions of the position.
• Proficiency in Microsoft Office 365 applications, including Word, Excel, PowerPoint, Teams, SharePoint and related business technology platforms.
• Experience and proven reliability in managing confidential information.
• Experience and proficiency in MIP applications and payroll processes a plus.
• Proven experience in managing HubSpot Tickets and Contact records for HR PAFs, CDAs, other; Working knowledge of HR workflows currently in place; Proven experience maintaining HubSpot process adherence.
• Proven critical thinking and analytical problem-solving skills; Able to clearly define logic requirements needed to achieve desired process outcomes.
• Excellent communication and interpersonal skills.
• Proven track record of reliability and diligent management of time-sensitive processes and/or projects.
• Demonstrated attention to detail and task-oriented.
• Ability to establish and maintain effective working relationships with employees, leadership, community partners, and stakeholders.
• Must meet all health and safety requirements, including:
• Passing a pre-employment and/or periodic physical exam & TB test as required
• Background check and renewals as required

Physical Requirements

The physical requirements for this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular use of computer, telephone, and office equipment.
• Ability to travel locally to meetings, events, and program locations as needed.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.
• Occasional evening or weekend attendance at special events, meetings, or organizational functions may be required.