Certified Systems Technician

This position is expected to demonstrate growing system mastery, consistent execution of established standards, and reliable troubleshooting of mechanical and electrical issues. The Certified Systems Technician plays a key role in delivering high-quality field service while continuing to expand technical depth and system expertise.

Core Responsibilities

• Installation & System Execution
• Execute installation, configuration, and commissioning of Modula systems according to company and manufacturer standards.
• Perform preventive maintenance and standard repairs to ensure consistent system performance.
• Support inventory transfer activities and system setup requirements.
• Identify and resolve routine and moderately complex mechanical or electrical issues.
• Escalate highly complex or recurring failures when appropriate.

Troubleshooting & Technical Application

• Diagnose mechanical and electrical issues using technical documentation, schematics, and manufacturer resources.
• Apply working knowledge of system architecture to restore equipment to proper operating condition.
• Follow established repair procedures and safety protocols.
• Document all service activities accurately and in a timely manner.

Quality & Accountability

• Ensure installations and service engagements meet quality, safety, and operational standards.
• Maintain professional workspaces, tools, and equipment.
• Monitor utilization of time and accurately record time and expenses.
• Represent Tier 1 MRO professionally at client sites., * Attendance & Punctuality
• Attendance and punctuality standards as outlined in the handbook.
• Time reporting through CRM and HRIS completed as outlined in the handbook and company policy.

Time and Expense Reporting

• Employees are expected to accurately record and submit time worked and business-related expenses in accordance with company policies.
• Timely and precise reporting ensures proper payroll processing, project accounting, and reimbursement of approved expenses.
• Failure to submit time sheets or expense reports accurately and on time may result in disciplinary action up to and including termination.

Communication

• Prompt and professional in all methods of company communication, showcasing core values in all interactions.
• Triage company email and messages to ensure responses, announcements, and policy changes are up to date.
• Participate in established company channels for regular communication and collaboration with team members.
• Accessible via all company communication tools such as Teams, Outlook, and personal cell phone (if applicable to role) during scheduled hours.

Culture / Teamwork

• Lead by example with professionalism, strong work ethic, reliable attendance, and alignment with core values every day-even in tough seasons.
• Look for recognition opportunities for team members.
• Provide feedback and escalate issues to management or HR as needed.
• Attend both team and 1:1 meetings and actively participate with prepared contributions and updates.
• Share information and coordinate cross departmental efforts to maximize results.
• Provide courteous and cooperative service to team members, peers, and clients via phone, email, or ticket response.
• Adaptable through times of change to meet client or business needs, whether related to workflow, work assignments, or team structure.

Professional Development

• Engage in continuing education including books, industry training, certifications, and involvement with industry professionals and leaders.

Business Tools

• Effective use of internal systems such as RAMP, Promys, Microsoft Office365 and related software

• Strong working knowledge of Modula systems and related automation equipment.
• Ability to read and interpret technical schematics and service manuals.
• Proficient use of hand tools, meters, and diagnostic equipment.
• Working knowledge of CRM, HRIS, and Microsoft Office systems.
• Demonstrates increasing confidence in troubleshooting and field decision-making., * High school diploma required; technical/vocational training preferred.
• 1-3 years of mechanical, electrical, hydraulic, automation, or industrial field service experience preferred.
• Exposure to VLM, ASRS, or carousel systems preferred.
• Modula Certification preferred.

Professional Impact

• At this level, success is measured by:
• Consistent execution of installations and service calls
• Accurate troubleshooting within established scope
• Adherence to safety and operational standards
• Reliable field performance and client professionalism

Travel & Physical Requirements

• Must possess a Valid Driver’s License
• Ability to rent vehicles in the U.S.
• Willingness to travel up to 80% of the time across North America.
• Ability to safely operate forklifts, scissor lifts, and work at heights up to 45+ feet.
• Ability to obtain required certifications to safely operate equipment at job sites.
• Ability to lift, carry, and maneuver objects; climb ladders or steps; work safely around machinery; and perform tasks in warehouse or industrial environments.
• Ability to lift up to 50 pounds.
• Warehouse Exposure: Regular exposure to warehouse environments, including moving equipment, machinery, varying temperatures, noise, and moderate dust.
• Employee must follow all safety procedures and wear required personal protective equipment.
• Standing and Mobility: Ability to stand and remain on one’s feet for the majority of the shift, with frequent walking, bending, and movement as required to perform job duties., * Ability to use hands to manipulate, handle, feel, and control items or equipment.
• Ability to talk, hear, see, read, write, and interpret written documents.

• Ability to lift and move objects up to 50 pounds. Must be able to meet these requirements with or without reasonable accommodation. *

• High school diploma required; technical/vocational training preferred.
• Must possess a Valid Driver’s License
• Ability to rent vehicles in the U.S.
• Willingness to travel up to 80% of the time across North America.
• Ability to safely operate forklifts, scissor lifts, and work at heights up to 45+ feet.
• Ability to obtain required certifications to safely operate equipment at job sites.
• Ability to lift, carry, and maneuver objects; climb ladders or steps; work safely around machinery; and perform tasks in warehouse or industrial environments.
• Ability to lift up to 50 pounds.
• Warehouse Exposure: Regular exposure to warehouse environments, including moving equipment, machinery, varying temperatures, noise, and moderate dust.
• Ability to adhere to all safety procedures and wear required personal protective equipment when required by job site.
• Ability to stand and remain on one’s feet for the majority of the shift, with frequent walking, bending, and movement as required to perform job duties.