Learning Systems and Knowledge Management Specialist (Journeyman

The Learning Systems and Knowledge Management Specialist will manage training schedules, enrollment information, learning records, certification tracking, and proficiency dashboards. The successful candidate will apply hands-on SharePoint and Microsoft 365 skills to maintain organized, accessible, searchable, and current learning content while coordinating authoritative ServiceNow knowledge links and approved automation or artificial-intelligence capabilities., The Learning Systems and Knowledge Management Specialist will:

• Operate, administer, and maintain the program’s Digital Learning Hub.

• Publish, organize, update, and retire approved learning paths, course materials, recordings, job aids, reference guides, microlearning, and technical resources.

• Maintain a clear information architecture, navigation structure, taxonomy, metadata model, and content hierarchy.

• Apply naming, tagging, classification, version-control, approval, retention, and publishing standards.

• Coordinate content submission, technical review, approval, publication, revision, archival, and retirement workflows.

• Verify that published content is accurate, current, accessible, properly approved, and linked to the appropriate learning path or technical topic.

• Manage training calendars, course schedules, enrollment information, invitations, prerequisites, capacity, attendance, and completion status.

• Maintain learning records, training histories, certification information, renewal dates, proficiency results, and supporting evidence.

• Develop and maintain proficiency dashboards, certification reports, completion reports, skills-gap views, and workforce-readiness metrics.

• Reconcile training, certification, enrollment, and proficiency data from multiple sources.

• Coordinate links to authoritative ServiceNow knowledge articles and other approved technical repositories.

• Verify that linked content remains available, current, authoritative, and appropriately permissioned.

• Prevent duplication or uncontrolled publication of content that should remain governed within ServiceNow or another authoritative system.

• Configure and maintain SharePoint sites, pages, libraries, lists, views, metadata, navigation, permissions, workflows, and search features.

• Use approved Microsoft 365 capabilities to support collaboration, scheduling, reporting, communications, and learning-content management.

• Support approved Power Automate, Power Apps, reporting, or artificial-intelligence capabilities that improve content discovery, routing, tracking, and maintenance.

• Apply required security, privacy, access-control, records-management, and acceptable-use safeguards to automation and AI-enabled capabilities.

• Monitor content usage, search behavior, broken links, aging content, overdue reviews, certification expirations, and other data-quality indicators.

• Coordinate corrections with instructors, instructional designers, subject matter experts, content owners, technical teams, and Government stakeholders.

• Support virtual and classroom training delivery by preparing materials, access instructions, learner rosters, collaboration spaces, recordings, and post-course resources.

• Maintain accessible electronic content and correct identified accessibility issues.

• Develop and maintain operating procedures, publishing guides, metadata standards, governance rules, user instructions, and administrator documentation.

• Provide training and support to content owners, instructors, and users of the Digital Learning Hub.

• Generate status information for workforce assessments, training plans, Monthly Status Reports, Program Management Reviews, and transition activities.

• Support knowledge transfer and content migration during system changes, releases, transition-in, and transition-out.

• Active Secret clearance or higher.

• Bachelor’s degree in Information Systems, Knowledge Management, Educational Technology, or a related field.

• Minimum of 5 years of relevant professional experience.

• Current ITIL Foundation certification or higher.

Preferred Qualifications

• Experience administering learning systems, knowledge repositories, training portals, digital learning hubs, or enterprise content-management environments.

• Experience supporting Department of Defense, federal civilian, or other Government programs.

• Hands-on experience configuring and maintaining SharePoint Online and Microsoft 365.

• Experience managing SharePoint sites, pages, libraries, lists, views, permissions, workflows, navigation, metadata, and search.

• Experience developing taxonomies, metadata models, content types, naming conventions, information architectures, and content-governance standards.

• Experience managing training schedules, enrollment data, attendance, completion records, certification tracking, and proficiency information.

• Experience developing learning, certification, proficiency, workforce-readiness, or content-usage dashboards.

• Experience with Power BI, advanced Microsoft Excel, SharePoint reporting, or comparable analytics tools.

• Experience using Power Automate, Power Apps, Microsoft Forms, Teams, Stream, or comparable Microsoft 365 capabilities.

• Experience managing course recordings, job aids, learning paths, microlearning, technical references, and approved training content.

• Experience coordinating links and content relationships between SharePoint, ServiceNow Knowledge Management, learning-management systems, and other authoritative repositories.

• Experience implementing content-review, approval, publication, version-control, retention, archival, and retirement workflows.

• Experience monitoring content quality, broken links, overdue reviews, duplicate information, access issues, and certification expirations.

• Knowledge of Section 508 and Web Content Accessibility Guidelines applicable to electronic learning content and collaboration sites.

• Familiarity with approved generative AI, semantic search, intelligent content discovery, or automated content-management capabilities.

• Understanding of data governance, privacy, security, records management, access control, and responsible AI use in Government environments.

• Microsoft 365, SharePoint, Power Platform, Knowledge-Centered Service, Certified Knowledge Manager, or a comparable technical or knowledge-management certification.

• Experience with learning-management systems, SCORM, xAPI, or comparable learning-content standards.

• Strong information-organization, content-management, reporting, and data-quality skills.

• Excellent written and verbal communication skills.

• Strong technical-documentation, customer-support, and stakeholder-coordination capabilities.

• High attention to detail and commitment to content accuracy, accessibility, usability, and currency.

• Ability to manage multiple content updates, schedules, records, reviews, reports, and stakeholder requests.

• Ability to work independently while maintaining accountability, discretion, and consistent follow-through.