Information Technology Generalist 1 - SCI Albion

Become a Technology Generalist 1 with the Department of Corrections (DOC) at the State Correctional Institution (SCI) at Albion and take on challenging work that keeps essential systems performing at a high level. Each day offers new chances to tackle complex issues, support users, and work with a wide range of technology. Your expertise strengthens operations across the entire institution and keeps daily work moving forward. Step into a position where your talent is recognized and your growth is supported., This position provides technical support across many areas of information technology. The work ensures that staff can rely on their systems, equipment, and network resources. As a Technology Generalist 1, you will perform the following duties:

• Technical Support: Troubleshoot automation issues, diagnose equipment problems, research solutions, and coordinate repairs with vendors or staff
• Systems Administration: Configure computers, manage user accounts, conduct system audits, and maintain network resources and logs
• Equipment Management: Install, upgrade, track, and prepare equipment, including computers, software, network components, and cabling
• User Assistance: Provide support, answer technical questions, and train staff on equipment and software
• Liaison Tasks: Support satellite offices, attend required training programs, and complete administrative tasks for the Business Manager
• Procurement Support: Order, track, receive, and inventory technology equipment and supplies, verifying accuracy and condition

Interested in learning more? Additional details regarding this position can be found in the position description., + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information., + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.

• You must provide complete and accurate information or: o your score may be lower than deserved. o you may be disqualified.

• You may only apply/test once for this posting.
• Your results will be provided via email.

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job titles or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

$60,538.00 - $92,010.00 Annually dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan, + Full-time employment, 37.5 hours per week

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.