Technical Program Manager, RMA & Field Failure Analysis

Technical leadership

• Triage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external lab
• Drive root cause investigations on ECU hardware and firmware, alongside the engineers
• Review FTA, RCA and CAPA reports for technical quality before delivery to the client
• Support hands-on debug on the bench when needed: failure reproduction, measurements, log extraction
• Identify systemic issues and failure trends across vehicle programs

Program management

• Manage the RMA backlog and priorities with client engineering
• Coordinate daily work between the on-site and offshore teams (PST overlap)
• Track KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reporting
• Manage risks, escalations and stakeholders, from engineering and quality teams to suppliers
• Structure and improve the RMA process: templates, known-issues database, automation

• 8+ years in automotive electronics, including 3+ years leading technical teams or programs
• Strong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting
• Solid understanding of embedded firmware and diagnostics: logs, DTCs, UDS
• Knowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet
• Proven experience with 8D, FTA, 5-Why, RCA and CAPA
• Comfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools
• Experience coordinating offshore teams
• Jira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)
• Excellent English communication, both with engineers and with management

Nice to have

• RMA or warranty analysis experience at an OEM or Tier 1, ideally in EV
• Knowledge of battery management systems, infotainment or telematics ECUs
• IPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs
• Python scripting for log analysis
• PMP or equivalent certification

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life-from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group-57,000+ engineers in 30 countries-we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.