DevOps/SRE Engineer - NC - Mandarin Speaking (Full-time, Exempt)

As the company’s local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region., Short-Term (First 6-12 Months)

1. Daily Operations & Maintenance * Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. * Perform daily operational tasks - monitoring, alerting, backup, and recovery - following standard operating procedures.

2. Cross-Timezone Alerting & Incident Collaboration * Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. * Perform initial troubleshooting and first-response actions before handing off to the China-based team.

Long-Term (12+ Months)

1. Local Data Center & Compliance Operations * Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. * Enforce local requirements such as access controls for privacy data and data localization/storage.

2. First-Line Incident Response * Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. * Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.

3. Compliance & Liaison Support * Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). * Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company’s SaaS product remains compliant.

• Fluent in Mandarin Chinese in listening, speaking, reading and writing.
• Legal to work for any employers. We are not able to provide sponsorship yet.
• Bachelor’s degree in Computer Science or related field.
• 3-4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
• Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
• Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
• Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
• Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
• Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
• Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
• Excellent system design, analytical thinking, and complex troubleshooting skills.
• Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus., * Bachelor’s (Required)

Experience:

• DevOps: 3 years (Required)

Language:

• Chinese (Required)

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• What is your current U.S. visa status? Please also indicate if you will need employer sponsorship now or in the future.

CWILL is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.

Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.

https://www.cwill.com