IT Systems/Network Administrator

The position is for an IT Systems / Network Administrator. The primary responsibilities include managing reactive support requests, emails, system alerts, and escalations; performing proactive maintenance of client systems; administering Microsoft 365 and cloud environments; supporting servers, networks, firewalls, and endpoints; and assisting with client projects.

You may work with multiple client environments throughout the day, so the ability to stay organized, document your work, communicate clearly, and manage priorities is extremely important.

Responsibilities may include:

• Troubleshooting workstation, server, network, Microsoft 365, and application issues.
• Responding to support tickets, monitoring alerts, and client requests.
• Performing proactive maintenance and remediation of client systems.
• Administering Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint, and related cloud services.
• Supporting Microsoft Windows Server and Active Directory environments.
• Supporting network infrastructure including firewalls, switches, wireless networks, VLANs, and VPNs.
• Supporting endpoint security, patching, antivirus/EDR, and other cybersecurity technologies.
• Assisting with new user onboarding, employee offboarding, workstation deployment, and device configuration.
• Assisting with client projects, migrations, implementations, and technology upgrades.
• Maintaining accurate technical documentation and recording work performed within our Professional Services Automation (PSA) system.
• Escalating issues appropriately while continuing to take ownership of the customer experience., This position is expected to be performed in person from our Carlsbad, CA office. It is not a remote position.

Candidates should consider their commute and ability to consistently work from our office before applying. While many of the systems and customers we support are accessed remotely, our team works together in person, and being present in the office is an important part of this position.

Our normal business hours are Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. Employees will have an assigned work schedule within these business hours.

Occasional after-hours or weekend work may be required for maintenance, projects, upgrades, or emergency situations.

Pay and Salary:

This is a full-time position. Part-time arrangements may be considered depending on the candidate and business requirements.

Starting compensation is expected to range from $74,880 to $87,360 per year for a Level II Systems Administrator, depending on education, professional experience, certifications, technical skills, and demonstrated capabilities.

Reference Checks, Drug Testing, and Background Checks:

Employment with V.I. Experts is contingent upon successful completion of applicable pre-employment screening requirements.

Candidates should expect a professional reference and employment history review. Background screening and other pre-employment requirements may also apply based on company policy and the requirements of the clients and industries we support.

We are looking for an IT Systems / Network Administrator who wants to grow within a small, fast-moving technology company and can make an immediate contribution through both strong technical abilities and excellent customer service.

This is an in-person, on-site position at our San Diego County office in Carlsbad, CA. This is not a remote position. Candidates must be willing and able to commute to our office on a regular basis as part of their normal work schedule.

Experience working within a Managed Service Provider (MSP) environment is a significant plus.

Please note: this will be a fast-paced and challenging position. You will work across multiple client environments, technologies, and priorities. If you enjoy solving problems, learning new technologies, taking ownership, and helping customers succeed, keep reading., * A highly organized and motivated team player.

• Someone who enjoys troubleshooting and has a genuine curiosity about how technology works.
• Someone who is passionate about delivering outstanding service to our customers.
• Someone who takes ownership of problems and follows issues through to resolution.
• Someone who is willing to take responsibility for mistakes, learn from them, and move forward.
• Someone who actively participates in training and continuously works to improve his or her technical and professional skills. We are looking for active learners, not passive team members.
• Someone who communicates clearly with both technical and non-technical users.
• Someone who understands that good documentation is an important part of delivering good IT service.
• Someone who can manage multiple priorities without losing attention to detail.
• Someone who is positive, professional, and enjoyable to work with.
• Someone who enjoys working alongside other technical professionals in an office environment and values the collaboration, knowledge sharing, and teamwork that comes from working together in person.
• Someone who wants to be part of a team and contribute to the growth and continued improvement of the company.

Technical Skill Sets We Are Looking For:

Candidates do not necessarily need experience with every technology listed below, but should have strong foundational knowledge and the ability to learn unfamiliar technologies quickly.

• Strong understanding of TCP/IP and fundamental networking concepts. Network+ or equivalent knowledge is beneficial.
• Strong understanding of DNS, DHCP, IP addressing, routing, VLANs, and basic network troubleshooting.
• Experience with Microsoft Active Directory, Group Policy, users, groups, organizational units, and domain environments.
• Experience with Microsoft Entra ID and Microsoft 365 administration.
• Experience supporting Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Experience managing file permissions, including NTFS and Windows file sharing permissions.
• Experience with Windows 11 and current Microsoft desktop operating systems.
• Experience with Windows Server 2019, 2022, 2025, or similar Microsoft server environments.
• Experience troubleshooting VPN and remote-access technologies.
• Experience supporting network printers, scanners, and common business peripherals.
• Experience supporting firewalls, switches, wireless access points, and business networking equipment.
• Experience with virtualization technologies such as Microsoft Hyper-V or VMware is a plus.
• Experience with Microsoft Intune, Autopilot, or other endpoint management platforms is a plus.
• Experience with cybersecurity technologies such as EDR/MDR, DNS security, email security, application control, or vulnerability management is a plus.
• Experience with backup and disaster recovery solutions is a plus.
• Experience working with Cisco Meraki networking equipment is a plus.
• Experience using Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms is a plus.
• Previous experience working for a Managed Service Provider (MSP) is highly desirable.

MSP Experience Is a Plus:

Working for an MSP is different from working inside a single corporate IT department. Our technicians support multiple organizations, each with its own users, technology, business requirements, and priorities.

Candidates with previous MSP experience will have an advantage, particularly if they have experience working with:

• Ticketing and PSA systems.
• Remote Monitoring and Management (RMM) platforms.
• Multiple Microsoft 365 tenants and client environments.
• Technical documentation systems.
• Service-level expectations and ticket ownership.
• Time entry and documentation of work performed.
• Remote support tools.
• Standardized processes, checklists, and procedures.

MSP experience is preferred, but it is not required for the right candidate with strong technical fundamentals, good troubleshooting skills, and the ability to learn quickly.

• This is a full-time, in-person position based in our Carlsbad, CA office and is not a remote position. Are you willing and able to commute to our office and work Monday through Friday from 9:00 AM to 6:00 PM?
• If we asked a friend, family member, or former coworker to describe your strongest personal trait, what would say?
• What do you think separates a good IT tech from a great one?

V.I. Experts, Inc. is a premier provider of outsourced IT Support, Cybersecurity, Cloud, and Managed Services for businesses throughout San Diego County and beyond. Located in Carlsbad, CA, V.I. Experts continues to grow and is looking for a candidate who enjoys the small-business environment and wants the opportunity to help shape the direction of the company.