Senior Systems & Network Engineer (MSP)

Candidates must currently reside within approximately a 30-mile commuting radius of Cleveland, OH or Warren, OH.

• Onsite position
• Not a remote opportunity
• Occasional travel to customer locations may be required
• Visa sponsorship is not available for this position

What You’ll DoSenior Technical Escalations

• Serve as a senior escalation point for complex systems, server, network, virtualization, and infrastructure issues
• Perform advanced troubleshooting and root-cause analysis
• Take ownership of critical technical issues and drive them through complete resolution
• Work directly with vendors and manufacturers when additional technical resources are required
• Help improve the stability, security, and performance of client IT environments

Windows Systems & Infrastructure

• Design, implement, troubleshoot, and support Windows Server environments
• Support and administer Microsoft 365
• Manage and troubleshoot VMware and Hyper-V virtualization environments
• Assist with cloud and infrastructure integrations
• Support and improve business-critical IT infrastructure

Networking

• Troubleshoot complex routing, switching, firewall, VPN, and connectivity issues
• Support networking technologies including:
• Cisco Meraki
• SonicWall
• Ubiquiti
• Diagnose network performance and connectivity problems
• Help design and implement network upgrades and improvements

Project Engineering

This position isn’t just about responding to tickets. You’ll have the opportunity to take ownership of major technology projects, including:

• Server deployments and upgrades
• Server and infrastructure migrations
• Network upgrades
• Virtualization projects
• Microsoft 365 initiatives
• Cloud integrations
• Infrastructure modernization projects

Technical Leadership & Mentoring

We are looking for more than technical knowledge.

As a Senior Systems & Network Engineer, you’ll also:

• Mentor junior engineers and technicians
• Provide technical guidance during difficult escalations
• Share knowledge and best practices with the technical team
• Help strengthen technical standards
• Communicate effectively with both technical and nontechnical stakeholders
• Help develop a culture of accountability, collaboration, and continuous improvement, We’re looking for someone who:
• Loves solving difficult technical problems
• Doesn’t give up when the obvious solution doesn’t work
• Takes ownership instead of simply passing issues to someone else
• Is comfortable working across servers, networks, virtualization, and cloud technologies
• Can move between troubleshooting and project engineering
• Enjoys mentoring less-experienced technical professionals
• Documents their work and believes in doing things the right way
• Communicates professionally with customers, vendors, and coworkers
• Understands the fast-paced nature of an MSP environment
• Has the confidence to say, “I’ll figure it out,” and then does

What Success Looks Like

Successful engineers in this position will:

• Resolve complex infrastructure issues efficiently
• Reduce recurring technical problems through effective root-cause analysis
• Successfully execute infrastructure projects
• Improve the stability and security of customer environments
• Maintain clear and accurate technical documentation
• Help junior technicians become stronger engineers
• Bring ideas and technical leadership to the team

We are looking for a true senior-level IT professional who thrives on solving complex infrastructure, server, virtualization, and networking challenges. This position is ideal for an engineer who enjoys being the highest-level escalation point, taking ownership of difficult technical issues, leading infrastructure projects, and mentoring other technical professionals.

If you have a strong background in Windows Server, Microsoft 365, VMware, Hyper-V, networking, firewalls, and MSP environments, we want to talk with you.

This is not a help desk position. This is a hands-on senior engineering role for someone who enjoys digging into challenging technical problems and seeing them through to resolution., * 5+ years of professional Windows Server and/or network engineering experience

• Strong Windows Server administration and troubleshooting experience
• Microsoft 365 experience
• VMware virtualization experience
• Hyper-V virtualization experience
• Strong networking and troubleshooting knowledge
• Ability to independently troubleshoot complex technical issues
• Strong written and verbal communication skills
• Demonstrated ability to take ownership of technical problems through resolution

Previous MSP experience is strongly preferred.

Highly Desirable Experience

Experience with any of the following will make you especially attractive for this opportunity:

• Managed Services Provider (MSP) environments
• SonicWall
• Cisco Meraki
• Ubiquiti
• Microsoft Azure infrastructure
• ConnectWise
• Datto RMM
• VoIP and business telephony
• 3CX
• Switchvox
• Netsapiens
• Microsoft Teams Phone
• AI-assisted tools for technical troubleshooting, scripting, automation, or documentation

Certifications

Certifications are valued but not required. Relevant certifications may include:

• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• Microsoft 365
• Windows Server
• SonicWall SNSA
• SonicWall SNSP
• SonicWall SMAA

Real-world technical experience and the ability to solve difficult problems are valued just as highly as certifications., * Bachelor’s (Required), * Systems engineering: 4 years (Required)

• Network engineering: 4 years (Required)
• MSP Engineering : 4 years (Preferred)
• Microsoft Windows Server: 4 years (Preferred)
• VMware: 4 years (Required)
• Hyper-V: 4 years (Preferred)
• Sonicwall: 4 years (Preferred)
• Azure: 4 years (Preferred)
• Meraki: 4 years (Preferred)
• Ubiquiti: 4 years (Preferred)

SkySource Solutions Inc. offers a competitive employment package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Mileage reimbursement for travel to customer locations
• Full-time, direct-hire opportunity
• Career growth and professional development
• Opportunity to work with a broad range of technologies and environments

Ready for Your Next Challenge?, * 401(k)

• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance