Help Desk Technician / Analyst 2

Fuse3 Solutions is partnering with a well-established organization seeking a Desktop Support Technician to provide hands-on technical support to end users. This role will troubleshoot hardware, software, network, and application issues while providing both onsite and remote support., * Provide desk-side and remote support to end users.

• Troubleshoot desktop, laptop, printer, mobile device, network, and software issues.
• Serve as the first point of contact for IT support requests.
• Assist with computer imaging, deployments, upgrades, and technology refresh projects.
• Support user accounts and access within Active Directory.
• Document and manage support requests through a ticketing system.
• Maintain IT hardware and software and assist with asset management.
• Work with other IT teams to resolve more complex technical issues.
• Provide excellent customer service and clear communication to end users.

• Bachelor’s degree in IT or a related field, or an associate degree with 3-5 years of relevant experience.
• 3+ years of experience in desktop or IT support.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience with desktop/laptop imaging and deployment.
• Experience with IT ticketing systems; ServiceNow is a plus.

Technical Skills

• Windows 10
• Microsoft 365 and Teams
• Active Directory
• Citrix
• Remote Desktop/Remote Assistance
• Desktop and laptop hardware
• Printers and mobile devices