IT System Manager

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems, including Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Material Control System (MCS), and Warehouse Management System (WMS)
• Rapidly resolve business logic errors, data discrepancies, and system process issues raised by production and business units
• Monitor and maintain data integrity across system interfaces (APIs, EAI, data transfers) to prevent operational bottlenecks
• Analyze user requirements from the manufacturing front lines to design, modify, and implement system enhancements
• Lead enhancement projects for legacy systems and manage the introduction of new smart factory modules or digital solutions to streamline workflows
• Establish user guidelines and conduct training sessions for business users regarding system changes and new features
• Apply and maintain firewall, VPN, and factory network security configurations in alignment with guidelines established by the IT Security team
• Support the deployment and integration of security solutions (DLP, DRM, and similar) to protect core manufacturing technologies and intellectual property
• Provide technical infrastructure support and execute remediation tasks during security vulnerability assessments and audits led by the IT Security team
• Ensure 24/7 availability of the underlying infrastructure supporting the applications, including servers (on-premise and cloud), databases, and network environments
• Oversee backup strategies and Disaster Recovery (DR) scenarios to minimize manufacturing downtime
• Manage contracts, SLAs, and technical collaborations with external IT partners, vendors, and SI/SM developers
• Maintain confidentiality of company, production, and business system information at all times
• Maintain regular and reliable on-site attendance
• Maintain cleanliness at work-site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
• Perform other duties as assigned, * Use hands and fingers to operate computers, servers, network equipment, and office equipment
• Occasionally stand, walk, bend, reach, and move throughout office, server room, and production areas
• Occasionally lift, carry, or move IT equipment and materials up to 25 pounds
• Travel between company facilities as needed to support system operations

Work Environment

• Primarily office-based environment within a manufacturing facility, including server rooms and IT infrastructure areas
• Regular interaction with production teams, business units, executive leadership, external vendors, and headquarters personnel
• Occasional exposure to manufacturing and production areas requiring adherence to company safety policies and PPE requirements
• Regular exposure to confidential business, production, and intellectual property information requiring a high level of discretion
• Fast-paced environment requiring timely response to system issues, production disruptions, and project deadlines
• This position supports essential manufacturing systems operations. The role requires availability to support 24/7 system availability, and may require support during off-hours, weekends, shutdowns, or system emergencies to maintain production continuity and coordinate with headquarters.

• Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, or a related field required, * Minimum 7 years of experience in IT system operation and business systems support required
• Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required
• Deep understanding of Enterprise Architecture (EA) and end-to-end data pipelines within a manufacturing environment preferred
• Strong knowledge of IT service management (ITSM) frameworks, system governance, and application lifecycle management preferred
• Experience managing external IT vendors, contracts, and service level agreements preferred
• Demonstrated reliable work history and consistent attendance in prior employment

Sponsorship

This position is not eligible for employment-based visa sponsorship, now or in the future. Candidates must possess current, unrestricted authorization to work in the United States., * Strong technical knowledge of manufacturing application systems and supporting infrastructure

• Strong analytical and problem-solving skills with the ability to resolve system and data issues under production time pressure
• Strong coordination and interpersonal skills to collaborate effectively across business units, production teams, and external vendors
• Ability to translate manufacturing user requirements into system solutions
• Ability to develop user guidelines and deliver training to business users
• Korean and English bilingual proficiency required to coordinate directly with headquarters in Korea, including technical documentation review and system requirement discussions
• Ability and willingness to work flexible hours as needed to support production operations and coordinate with headquarters in Korea

HLBMA LLC is an Equal Employment Opportunity (EEO) employer that values the diversity of its workforce.