SAP Application Manager(English-Korean Bilingual)

• Operate and maintain the company’s SAP system, scheduled to go live in March 2027.
• Provide SAP support for Sales, Purchasing, Finance, and Business Planning departments.
• Troubleshoot issues related to SAP modules, including SD, MM, FI, and CO, and escalate complex issues to external SAP partners.
• Coordinate with headquarters IT in Korea regarding system issues and change requests.

Business & Technical Requirements

• Translate business user requests into clear technical requirements.
• Analyze system impacts of proposed changes and perform necessary testing.

Documentation & User Support

• Develop and maintain SAP operation manuals, user guides, and issue-resolution records.
• Provide ongoing SAP system support to internal users.

Vendor & Service Request Management

• Coordinate with local SAP partners to resolve technical issues.
• Review and validate effort estimates and man-hours for Service Requests (SRs).

• Bachelor’s degree in Information Technology or a related field from a four-year college or university.
• 7+ years of experience in SAP operations, support, or consulting.
• Hands-on experience with at least one SAP module: SD, MM, FI, or CO.
• Ability to read and analyze ABAP code for troubleshooting.
• Bilingual proficiency in English and Korean.
• Strong communication, analytical, troubleshooting, and cross-functional collaboration skills.
• Ability to translate business needs into technical requirements.
• Strong documentation and user-support capabilities.

• Ability to coordinate with headquarters IT and external SAP partners.

• Preferred Qualifications
• Participation in at least two full-cycle SAP implementation or rollout projects.

• Experience implementing or managing interfaces between SAP and external systems.

• Work Environment & Other Requirements
• Ability to work in an office environment and operate office equipment for extended periods.
• Flexibility to work occasional weekends, holidays, or outside regular business hours as needed.
• Willingness to travel for business purposes when required.