Help Desk Support Specialist

Inman Technologies is seeking a customer-focused and detail-oriented Help Desk Support Specialist to provide technical assistance to users and support day-to-day IT operations. The successful candidate will troubleshoot computer problems, resolve software issues, assist with account access, and help maintain reliable technology systems.

The ideal candidate has strong communication skills, a practical approach to troubleshooting, and the ability to deliver timely, professional support in a fast-paced environment.

Responsibilities

• Respond to help desk requests by phone, email, or ticketing system.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Assist users with password resets, account access, and application problems.
• Install, configure, and update computers and approved software.
• Support Microsoft Windows and Microsoft 365 applications.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex incidents to senior IT personnel when necessary.
• Assist with workstation setup, equipment maintenance, and user onboarding.
• Follow IT security policies and protect confidential company information.
• Provide clear technical instructions and maintain professional customer service.

• High school diploma or equivalent; relevant IT education is preferred.
• Previous help desk or technical support experience is an advantage.
• Basic knowledge of computer hardware, operating systems, and networking.
• Familiarity with Microsoft 365 and Windows troubleshooting.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize tickets and manage multiple requests.
• Good documentation and organizational skills.
• CompTIA A+ or a similar IT certification is a plus., Applicants should be evaluated based on job-related skills, experience, and qualifications in accordance with applicable employment laws.

Eligible employees may have access to:

• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings options.
• Technical training and professional development.

Benefits depend on the actual position and employer policies.