IAM IT Operations Analyst III

The IAM IT Operations Analyst III is a senior technical resource responsible for Microsoft Entra ID administration, identity lifecycle management, scripting and automation, account remediation, and complex technical troubleshooting. The role serves as a senior escalation point for IAM, onsite technology, and VIP/executive issues and works across Workday, Entra ID, Active Directory, ServiceNow, and downstream applications to resolve problems and improve IAM operations., Identity & Access Management

• Administer and troubleshoot Entra ID and Active Directory users, groups, authentication methods, enterprise applications, SSO, SCIM, synchronization, provisioning, and licensing.

• Support joiner, mover, leaver, rehire, transfer, contractor, and contractor-to-coworker lifecycle processes across Workday, IAM, Entra ID, Active Directory, ServiceNow, and downstream applications.

• Investigate provisioning, synchronization, authentication, and access failures and validate identity attributes, group membership, licensing, and lifecycle status.

Automation & Account Remediation

• Develop, troubleshoot, document, and safely execute PowerShell and Python scripts for IAM administration, reporting, reconciliation, automation, and bulk remediation.

• Identify and remediate orphaned, stale, duplicate, cloud-only, legacy, improperly synchronized, unauthorized, and lifecycle-excluded identities.

• Apply appropriate scripting controls including testing, logging, and audit documentation.

Technical Escalations & VIP Support

• Serve as a senior escalation resource for complex IAM, authentication, provisioning, access, and onsite technology issues.

• Independently determine root cause and drive high-impact incidents through final resolution.

• Provide responsive support for executives and VIPs and coordinate resolution with IAM Engineering, Cybersecurity, Service Desk, HR, Application Owners, and other technology teams.

Leadership & Continuous Improvement

• Mentor Analysts I-II, provide technical guidance, lead knowledge transfer, and maintain runbooks, Knowledge Base articles, and scripting documentation.

• Identify opportunities to automate repetitive work and improve IAM operational processes.

• Lead smaller IAM automation and remediation efforts through requirements, testing, implementation, validation, and ongoing support.

• 3-5+ years of progressively responsible experience in IAM Operations, identity administration, IT Operations, directory services, automation, or a comparable technical role.

• Advanced hands-on experience with Microsoft Entra ID, Active Directory, identity lifecycle management, SSO, SCIM, provisioning, synchronization, MFA, RBAC, and least privilege.

• Demonstrated proficiency with PowerShell and Python for IAM administration, automation, reporting, reconciliation, and remediation.

• Strong troubleshooting, communication, documentation, customer-service, and organizational skills with the ability to independently own complex issues through resolution.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow workflow automation, Flow Designer, reporting, or related automation tools.

• Experience with hybrid identity environments, identity governance, privileged access, access reviews, and audit controls.

• Experience supporting executives/VIPs and leading technical automation or process-improvement initiatives.

WORK ENVIRONMENT & EXPECTATIONS

• On-site presence in Plano, TX is required.

• Must appropriately handle confidential information, sensitive identity data, and privileged administrative access.

• Must follow established security, approval, change-management, least-privilege, segregation-of-duties, documentation, and audit requirements.

Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws.