Build & Configuration Manager

The Build & Configuration Manager owns the daily output, quality and technical standards of the Configurations Lab. The role leads a team of technicians who physically build and configure systems to order, deploy operating systems and images, update firmware and BIOS, and troubleshoot hardware before and after deployment. This is a hands-on leadership role. The manager sets priorities, keeps work orders moving, enforces QC and inventory controls, and serves as the lab’s escalation point and main link to Sales, Engineering and OEM partners., * Hire, onboard, train and develop Tech I and Tech II staff; build a clear path from Tech I to Tech II

• Set daily priorities, shift schedules and work assignments to meet ship dates
• Run performance reviews, coaching and corrective action
• Serve as the escalation point for complex troubleshooting and validation
• Own the work-order queue from receipt to ship; balance capacity against demand
• Ensure every WO is reviewed for completeness and verified against its BOM
• Maintain build documentation, work instructions and SOPs for every configuration type
• Keep tools, ESD controls, test equipment and lab safety practices in order
• Own the QC process for all products leaving the Configurations Lab
• Track defects, rework and DOA parts; drive root-cause analysis and corrective action
• Audit builds, labeling and asset tagging against customer requirements
• Set standards for firmware, BIOS, driver and VMS software versions across builds
• Partner with Engineering to automate client-specific images and develop OS builds, deployment procedures and QC processes
• Approve and document new image deployment processes
• Oversee SDS Dashboard use, log retrieval and remote diagnostics
• Ensure accurate inventory transfers, part-number documentation and depopulation records
• Reconcile lab inventory and resolve discrepancies with the inventory team
• Be the lab’s main contact for Sales, Engineering and OEM partners
• Communicate order gaps, BOM changes and missing article codes, and track them to closure
• Report lab throughput, quality and on-time performance to leadership

OTHER RESPONSIBILITIES

• Work alongside Receiving, Inventory, shipping and other departments
• Order supplies needed to excel production

• Associate’s or bachelor’s degree in IT, Electronics or a related field, or equivalent experience, * 5+ years of hands-on server/workstation build, integration or configuration experience, including 2+ years leading or supervising technicians
• Deep component-level knowledge of servers and workstations (CPU, memory, storage, RAID, NICs, GPUs, power)
• Hands-on experience with OS deployment and imaging for Windows 10/11, Windows Server 2022 and Ubuntu Linux
• Experience updating and troubleshooting firmware, BIOS and drivers, pre- and post-deployment
• Ability to read and follow manuals, drawings, schematics and blueprints with precision
• Working knowledge of quality-control principles and documented QC processes
• Experience with work orders, BOMs and inventory control processes
• Strong written and verbal communication with technical and non-technical teams

Certifications / Licenses (if applicable)

• Industry certifications such as CompTIA A+, Server+

KNOWLEDGE, SKILLS & ABILITIES

• Prior experience as an assembler or build technician in a configuration or integration lab
• Experience with image automation and deployment tools (e.g., PXE, MDT/WDS, Clonezilla, scripting in PowerShell or Bash)
• Familiarity with OEM server platforms and their management tools (e.g., Dell iDRAC, HPE iLO, Supermicro IPMI)
• Experience with VMS (video management system) software and appliances
• Industry certifications such as CompTIA A+, Server+ or Linux+
• Lean, 5S or ISO 9001 quality experience
• Experience with ERP/inventory systems and asset-tagging programs, * Associate (Preferred)

Experience:

• Supervising: 2 years (Required)

License/Certification:

• CompTIA A+ (Required)

Why Join Us?

• Be part of a dynamic and growing company with a global footprint.
• Opportunity for professional growth and development.
• Competitive salary and benefits package.

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Thriving full-service OEM system builder that handles highly complex integrations on behalf of technology partners and system integrators. Velasea provides solutions to challenging emerging technology problems in incredibly demanding and varied environments.