IT Support Technician

Helpdesk Support:

• Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person.
• Provide level 1 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary.
• Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.

User Support & Maintenance:

• Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
• Maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
• Work closely with warehouse staff to ensure seamless operation and minimize downtime.

Hardware & Software Setup:

• Troubleshoot, repair, and replace hardware components such as monitors, computers, tablets, scanners and printers.
• Assist in software installation Helpdesk Support:
• Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person.
• Provide level 1 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary.
• Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.

User Support & Maintenance:

• Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
• Maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
• Work closely with warehouse staff to ensure seamless operation and minimize downtime.

Hardware & Software Setup:

• Troubleshoot, repair, and replace hardware components such as monitors, computers, tablets, scanners, and printers.
• Assist in software installation.

• Associate’s degree in IT, Computer Science, or a related field. Bachelor’s degree preferred.
• 1-2 years of experience in a helpdesk or technical support role, preferably in a warehouse or logistics environment.
• Technical Skills: Proficient with Windows Operating systems and Google Workspace,
• Familiarity with troubleshooting hardware devices.
• Certifications: CompTIA A+, Network+,
• Strong communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively.

This is a 1 month temporary role - $25.00 /hour