IT Superhero

• Take ownership of customer incidents and requests by providing telephone, remote and onsite support to our clients and logging incidents and requests.
• Solve issues for computer hardware and software problems through troubleshooting techniques.
• Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, and Exchange Server.
• Manage VMWare servers via vSphere and/or vCenter
• Manage Hyper-V servers
• Provide technical support for Microsoft Office Applications and Office 365

• 4+ years of related experience
• The aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office
• The ability to communicate clearly. You can explain just about anything to anyone and you’re comfortable communicating over the phone and in writing.
• Strong customer service skills and a passion for creating an un-matched customer service experience.
• The ability to deliver excellence independently and collaboratively., * A Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
• The availability to work flexible hours is strongly preferred.
• Sent us a cover letter explaining to us why they would be a perfect fit.

Preferred Certifications:

• CompTIA: A+, Network +
• Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Service Infrastructure

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement