Customer Account Coordinator (SAP Order Entry)

Our client, a large global manufacturing, research, and development company headquartered in Chesterfield, is hiring a Customer Account Coordinator to manage bulk inventory and specialty product orders for customers. You’ll use a proprietary vendor-managed system and SAP to enter, track, and reconcile orders from receipt through shipment and final invoicing, while supporting Premium Services and Customer Master Data Governance as part of the Order-to-Cash process.

Day-to-day responsibilities

• Monitor customer inventory in the vendor-managed system and schedule deliveries to achieve 100% service levels per KPIs.
• Review daily exception reports and take accurate follow-up actions; document all customer contacts and action items.
• Complete Delivery Weight Assurance (DWA) within 24 hours for standard deliveries and within 72 hours for tolerance exceptions, including discrepancy investigations.
• Enter specialty product orders into SAP the same day received; track from entry through delivery and invoicing with a 98% order-entry accuracy target.
• Send prompt order confirmations with correct pricing, materials, quantities, dates, billing, and shipping details.
• Use Order-to-Cash reports and logistics tracking sites daily to ensure on-time delivery per regional KPIs.
• Support the Master Data Coordinator with timely, accurate customer data governance requests.
• Provide same-day responses to Sales on customer info, order status, product concerns/availability, and shipping documentation.

• Experience with domestic order fulfillment and Order-to-Cash document handling.
• Proficiency with computerized order processing; SAP experience strongly preferred.
• Strong Microsoft Office skills (Outlook, Word, Excel).
• Basic accounting principles.
• Strong problem analysis, decision-making, and attention to detail with an error-free mindset.
• Excellent verbal and written communication skills.

Preferred (nice-to-have)

• Exposure to international order processes and logistics tracking portals.
• Experience supporting sales teams in a manufacturing or distribution environment.
• Familiarity with vendor-managed inventory (VMI) or bulk tank programs., * SAP Order : 1 year (Required)