SAP Order Processing Specialist

• Enter customer selections, flooring and tile products, quantities, and other required details into SAP to create and process orders.
• Verify order information against customer selections and applicable documentation before entering orders into the system.
• Calculate and enter initial pricing and ensure order details are accurately recorded.
• Identify missing, incomplete, or conflicting information and promptly follow up with Design Centers or internal teams to resolve discrepancies before processing orders.
• Monitor order status and use system reports to track progress, identify potential delays, and communicate updates to leadership.
• Research material shortages and provide accurate details regarding affected products, orders, and potential impacts.
• Track customer orders and material lead times to support timely delivery for installation in new homes.
• Maintain accurate order records, selection documentation, billing backup, and order acknowledgments in accordance with customer requirements.
• Communicate professionally with internal teams and external customers to resolve order questions, clarify selection details, and ensure timely processing.
• Review job cost information to support accurate cost and revenue recognition.
• Enter and maintain job cost coding to reflect project margin status.
• Investigate and resolve discrepancies in job costs and margins, escalating complex or unusual issues to the appropriate supervisor.
• Follow established procedures, company policies, and customer-specific requirements to ensure consistent and accurate order processing.
• Perform other related duties as assigned.

• High school diploma or GED equivalent required.
• 1-2 years of order entry, data entry, order processing, or administrative customer service experience preferred.
• Experience reviewing customer orders, verifying information, and processing high volumes of transactions preferred.
• Strong attention to detail and the ability to identify discrepancies before they affect order accuracy or processing timelines.
• Basic computer proficiency and experience with Microsoft Office applications, particularly Excel and Outlook.
• Experience using SAP or another enterprise resource planning (ERP) system is a plus.
• Flooring, tile, building materials, or residential construction industry experience preferred.
• Strong written and verbal communication skills, with the ability to follow up on missing information and work effectively with multiple teams.
• Ability to prioritize tasks, manage deadlines, and maintain accuracy in a fast-paced environment.

Please note: This is an administrative order-processing position focused on reviewing customer selections, verifying order details, and entering transactions into SAP. It does not involve warehouse duties such as picking, pulling, packing, or physically handling materials.

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.