Field PC and Hardware Technician

• Prepare, image, and deploy workstations and laptops using Microsoft Intune and Autopilot to APM’s standard build, including security agents, encryption verification, and user handoff.
• Perform client-site visits across the Philadelphia region: installs, moves, adds, and changes; hardware swaps and break-fix; printer and peripheral setup; conference room and display installs; Wi-Fi access point and network switch physical installation; and patching and cable management in racks and closets.
• Run new-hire device setup and employee offboarding device retrieval, including secure wipe or disposal with documented evidence, through tickets and completed checklists with no steps skipped.
• Own hardware logistics for our clients: receiving, asset tagging, inventory, shipping, RMA and warranty claims with Dell, Lenovo, HP, and other vendors, and loaner management.
• Support office moves, cutovers, and after-hours maintenance windows alongside our engineers, and coordinate with carriers, cabling contractors, and dispatched field technicians when a job calls for them.
• Keep documentation current in Hudu after every visit: contacts, equipment, serial numbers, photos, rack layouts, and configuration notes.
• Work every job through ConnectWise: a ticket for every task, a clear client-facing note, accurate time entry, and products and billable items recorded.
• Follow APM’s security procedures on every job, including identity verification on sensitive requests, credential handling through our approved systems, and multi-factor authentication everywhere.
• Represent APM in person to the Precise, Clinical, Professional, Delightful standard: on time, prepared, in uniform, and clear with the client about what you did and what comes next.

How the work is organized

You are based at our Morrisville office and travel to client sites in a company-provided vehicle. Your work is scheduled and prioritized by our Technical Account Managers, who own each client relationship and coordinate the engineers, technicians, and contractors serving it, and you will have the tools, parts, and support to finish what you start.

• Two or more years of hands-on PC, laptop, and peripheral support, in an MSP, corporate IT, or field service environment.
• Solid Windows 10 and 11 skills, working knowledge of Microsoft 365, and experience with device imaging and enrollment. Intune and Autopilot experience is a strong plus.
• Comfort with the physical side of networking: patch panels, switches, access points, cable testing, and labeling. Rack and closet work does not intimidate you.
• Printer and peripheral troubleshooting, warranty and RMA processes, and careful inventory habits. CompTIA A+ or Network+ is a plus.
• Clear, courteous communication with non-technical people, in person and in writing, and the discipline to document every visit before the day ends.
• A valid driver’s license with a clean driving record, because you will drive a company vehicle to client sites, and the ability to lift and carry up to 50 pounds and work on ladders.
• Availability for occasional evening or weekend windows for moves and cutovers, scheduled in advance and paid at overtime where applicable.

Pay, benefits, and how we work, * Do you hold a valid driver’s license with a clean driving record, live within commuting distance of Morrisville, PA, and can you lift 50 pounds, work on ladders, and work occasional scheduled evenings or weekends for moves and cutovers? Please answer yes or no to each.

• Describe a client-site job you completed on your own: what was needed, what went wrong along the way, and how you finished it.

Experience:

• hands-on PC and hardware support: 2 years (Preferred)

• $20.00 to $30.00 per hour, non-exempt, paid bi-weekly, with overtime for hours beyond 40 in a week. Schedules run from 20 to 40 hours a week depending on client demand and your availability, agreed at hire.
• A company vehicle for client-site work, plus the tools, parts stock, laptop, and mobile access the role requires.
• Paid time off and observed holidays.
• A real training budget and protected training time. Our engineers average roughly 200 hours of training a year, and certifications you earn here are ours to pay for., APM IT Solutions, Inc. is an equal opportunity employer. We consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Employment is contingent on a background check and a motor vehicle record check.

Pay: $20.00 - $30.00 per hour

Expected hours: 20.0 - 40.0 per week

Benefits:

• Paid time off
• Professional development assistance

$20.00 to $30.00 per hour, based on experience, plus overtime when hours exceed 40 in a week. Company vehicle provided for client-site work.

The hands that keep our clients running

APM IT Solutions is a cybersecurity-first managed services provider based in Morrisville, Pennsylvania. Since 2002 we have served more than 500 organizations, with deep roots in nonprofits and law firms. We run a fixed-fee, vendor-agnostic model on a documented standard technology stack, and we hold one service standard in everything we do: Precise, Clinical, Professional, Delightful. Our mission is simple to say and demanding to live. We drive delight for our clients.

Our clients see most of our work through a screen. This role is the part they see in person. When a law firm needs twelve laptops ready for Monday, when a nonprofit moves offices over a weekend, when a printer or a switch or a conference room has to work by 9:00 a.m., you are the one who shows up, does it right, documents it, and leaves the client better than you found them.