Technical Support Specialist - 0-5 years' experience (Denver,CO/Shelton,CT)

Who you are

• You have 0-5 years of experience in technical support, help desk support, systems administration, IT, healthcare technology, or a related technical field
• You”re naturally curious and enjoy learning how systems work and solving technical problems
• You bring a strong willingness to learn and develop new technical skills
• You communicate clearly and work well with both technical and non-technical individuals
• You”re organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
• You enjoy collaborating with others and contributing to a team-oriented environment

It is a plus if you have

• Hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
• Exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
• Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required
• You hold, or are finishing, a degree in a technical or health-technology field such as biomedical engineering, information technology, computer science, health informatics, computer engineering, or management information systems.
• Technical certifications ( CompTIA A+ or Network+ ), or equivalent hands-on experience is equally welcome.

“The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future.”

Sofia Adolfsson

UX Designer

“There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position.”

Adam Alsegård

Software Engineer

“I believe Sectra is a great company, with the possibility for personal growth.”

Carl Folkesson

Software Engineer

“In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world.”

Johan Carlegrim

General Manager

“For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly.”

Ahmed Aouicha

Support Engineer

“My passion is helping people, and I like the responsibility that comes with my role.”

Hanna Bäcker

First Line Support and Upgrade Coord

“Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients” lives.”

Sonia Maria

Account Manager

“Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.””

Lindsay van Ballegooij

Account Manager

“Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.””

Zoe Varricchio

Project Manager

“Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented.”

Stephanie Dahl

Project Manager Global Search

“From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere.”

Johan Uppman

Software Engineer

“My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked.”

Rober Kloosterman, Why Sectra

• Contribute to technology that supports critical areas of healthcare and patient care
• Get hands-on first-line ownership of real customer issues from day one - no sitting on the sidelines
• Join a collaborative organization focused on learning, mentorship, and professional growth
• Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
• Work alongside experienced professionals who are invested in helping you grow and succeed

Compensation and benefits

• Salary range: $70,000-$105,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Retirement plan with company match
• Ongoing learning and professional development opportunities
• Collaborative and supportive team environment

Equal Opportunity Employer

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.

Great Place to Work

• Making a difference
• Great colleagues
• Personal development
• Innovation & technology
• Global environment
• Working close to customers
• Göra skillnad
• Personlig utveckling
• Global miljö
• Grymma kollegor
• Innovation och teknologi
• Kundfokus
• Gør en forskel
• Personlig udvikling
• Globalt miljø
• Fantastiske kollegaer
• Innovation & Teknologi
• Arbejde tæt på kunderne
• Je maakt écht verschil
• Persoonlijke ontwikkeling
• Duurzaamheid
• Leuke collega’s
• Innovatie & Technologie
• Werk samen met medische professionals
• Gjøre en forskjell
• Personlig utvikling
• Globalt miljø
• Fantastiske kollegaer
• Innovasjon og teknologi
• Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession- our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.