Service Receptionist

The Service Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner for the Service Department, and the Sales Department as scheduled. As the initial point of contact, the Receptionist represents the Dimmitt servant heart culture by being a pro-active listener and information source who knows all points-of-contact for every department within the company to promptly assist guests and callers. In addition, the Receptionist performs administrative duties and operates a multi-line phone system for call routing.

Responsibilities

• Greets all guests in a warm, sincere, and helpful manner
• Directs guests to the appropriate department or point-of-contact
• Manages inbound phone inquiries and routes calls accordingly
• Coordinates questions and issues with the appropriate department personnel
• Provides administrative/clerical assistance as needed
• BDC service calls
• Performs other duties as assigned

• High school diploma or GED required; some post high school education or training preferred
• 1-2 years of relevant experience preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organizational and time management skills
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

Subsidized Health Insurance with eligibility the first of the month following 60 days of service

Company funded Group Term Life and matching AD&D in the amount of $5,000.00

PTO available with cashout option after the completion of 1 year of service

Paid holidays after the completion of 90 days of service

401(K) eligibility after the completion of 60 days of service. A company match is provided up to 3% of the associate’s contribution. Participants must be 21 years of age or older.

o 10% vested after the completion of 1 year of service

o 100% vested after the completion of 2 years of service

Company funded Employee Assistance Program offering 6 counseling sessions per year for the associate, spouse, and dependent children

Employee Discount Program to include sales and service

Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group-celebrating ‘A Century on the Road’ with a legacy spanning four generations and 100 years of excellence.