Service Advisor / Front Counter Coordinator

Unlimited Maintenance and Repair is looking for an organized, dependable, and customer-focused person to join our front-counter team. This position will assist our service advisors, communicate with customers, and help keep vehicles and repair orders moving smoothly through the shop.

This is more than a receptionist position. You will be an important connection between our customers, service advisors, and technicians. Automotive experience is helpful, but we are willing to train the right person who has strong communication skills, good judgment, and a willingness to learn.

Responsibilities

• Greet customers and provide a professional, welcoming experience
• Answer incoming calls, text messages, and customer questions
• Schedule appointments and gather accurate vehicle information
• Assist with vehicle check-in and customer pickup
• Keep customers updated on the status of their vehicles
• Help prepare and present repair estimates
• Follow up with customers regarding pending recommendations and approvals
• Maintain accurate customer, vehicle, and repair-order information
• Coordinate with service advisors and technicians throughout the day
• Process payments and review completed invoices with customers
• Help keep the front counter and customer areas clean and organized
• Perform other administrative and customer-service duties as needed

• Excellent communication and customer-service skills
• Dependable, punctual, and organized
• Comfortable speaking with customers by phone, text, and in person
• Able to manage several tasks without losing attention to detail
• Confident using computers, tablets, email, and business software
• Willing to learn automotive terminology and repair-shop procedures
• Able to stay calm and professional in a fast-paced environment
• A team-oriented attitude and willingness to help wherever needed
• Previous automotive, service-writing, parts, retail, or office experience is helpful but not required, * a short explanation of why you believe you would be a good fit for a customer-facing position in an automotive repair shop.

Experience:

• Sales: 3 years (Preferred)

License/Certification:

• Drivers License (Preferred)

What We Offer

• Monday-Friday schedule with no weekends
• Competitive pay based on experience
• Medical, dental, and vision insurance options
• Aflac supplemental insurance options
• Paid holidays and paid time off
• Paid training and opportunities to grow
• Clean, organized, and professional work environment
• Established, locally owned repair shop
• Supportive team focused on quality work and excellent customer service

Schedule

• Full-time
• Monday through Friday
• No weekends, * 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance