Quality Assurance / Quality Improvement Associate

• Conduct chart reviews, documentation audits, and billing compliance checks
• Track and report quality metrics to leadership
• Support external audits, licensing visits, and funding reviews, including preparation, logistics, document preparation, and auditor communication
• Serve as EHR Administrator, managing client census and concurrent authorizations
• Collaborate on quality improvement projects and staff training initiatives
• Maintain knowledge of county, state, and federal behavioral health regulations
• Maintain accurate data entry, tracking, and reporting systems, ensuring the integrity of HIPAA-protected client and financial data
• Collaborate in implementing the Agency’s QA/QI work plan, identify trends from audits, support performance improvement projects, and facilitate process redesign or staff training as needed
• Collect, analyze, and summarize data (e.g., productivity, caseload metrics, no-show rates, clinical outcomes, billing turnaround time) for leadership, program managers, and funders
• Support or facilitate staff trainings on documentation best practices, regulatory compliance, outcome measurement, and continuous improvement
• Serve as a backup or support resource for the QA Coordinator during absences, special projects, or leadership initiatives
• Stay current with regulatory updates by attending trainings, meetings, and committees, and communicate impacts to management to support compliance and implementation planning
• Perform other duties as assigned to support QA/QI infrastructure and service excellence

• Bachelor’s degree in Health Administration, Public Health, Data Analytics, or related field preferred (or equivalent combination of education and relevant experience)
• Minimum 1-2 years in QA, compliance, auditing, or data analysis (behavioral health experience preferred)
• Advanced experience administering EHR systems and reporting tools
• Strong analytical, problem-solving, and communication skills
• Commitment to confidentiality, HIPAA compliance, and cultural competency
• Experience generating reports and maintaining electronic documentation systems to support quality improvement and compliance initiatives
• Ability to work independently and collaboratively, prioritize multiple tasks, and meet deadlines in a fast-paced environment, * Bachelor’s (Required)

Experience:

• quality assurance: 1 year (Required)
• EHR systems: 1 year (Required)

Ability to Commute:

• El Monte, CA 91732 (Required)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance