Sr. IT Support Technician

CFS, Inc.

Madison, WI, United States

24 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$70,000 - $85,000

Working hours

Regular working hours

Job source

Microsoft Windows Modems File Server Network Routers

Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
Manage the relationship with the organization’s managed service provider (MSP) for infrastructure, firewall, server, and escalated support
Administer Microsoft 365 licensing, identity, and end-user account management
Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost
Partner with finance and operations leadership on ongoing ERP, tenant portal, and procure-to-pay initiatives (in a supporting capacity)

Generalist IT background with a strong customer service
Hands-on experience administering Microsoft 365
Experience managing or coordinating with third-party MSPs and IT service vendors
Working knowledge of small-office networking (modems, routers, switches, printers) and end-user hardware support
Comfort acting as a vendor manager across telecom, MSP, and software providers
Awareness of cybersecurity best practices, MFA, and cyber insurance requirements for small/mid-sized organizations

CFS is supporting a great client of ours here in the Madison area on their search for a new IT Support Technician.

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