Technical Support for Field Service Techs

Technical Support for Field Service Technician (“FST”), as the primary operational support resource for FSTs. This role ensures technicians have the information, scheduling, technical documentation, and administrative support needed to efficiently complete installations, maintenance, and repair visits. Success in this position requires strong problem-solving skills, excellent communication, the ability to multitask in a fast-paced environment, and confidence working with technology and service management systems., * Provide real-time phone, text, and email technical support to FST throughout the workday.

• Coordinate FST schedules, dispatch service requests, installations, preventive maintenance, and urgent service requests.
• Review, prioritize, assign, and monitor work orders to ensure timely completion and compliance with company procedures & SOPs.
• Assist FST by researching equipment history, service records, parts availability, and technical documentation.
• Serve as the primary point of contact for clients regarding service appointments, updates, and follow-up communication.
• Collaborate with Warehouse, Sales, Billing, and Management to resolve service issues and improve operational efficiency.
• Maintain accurate customer accounts, equipment records, and service documentation.
• Identify scheduling conflicts and operational challenges, proactively developing solutions to minimize downtime.
• Initiate and support continuous improvement initiatives and help maintain high levels of customer satisfaction.
• Support FST on boarding, ongoing customer service & technical training, SOP compliance.
• Monitor FST visits for efficiently, Time Sheet accuracy, schedule coverage for FST call outs.
• Perform other duties as assigned by management.

• 2+ years of experience in field service coordination, technical support, operations, or a similar role.
• Associate degree required; Bachelor’s degree preferred.
• Strong technical aptitude with the ability to quickly learn new software and business systems.
• Excellent organizational, problem-solving, and multitasking skills.
• Outstanding written and verbal communication abilities.
• Typing speed of 65+ WPM (in-person assessment required).
• Proficiency with Microsoft Office and dual-monitor computer environments.

• Medical, dental, and vision insurance
• Paid vacation, sick leave, and Company PTO
• Opportunities for professional growth within a growing company

Schedule

Monday through Friday 7:30 AM - 5:15 PM (1-hour lunch)

Pay: $24.00 - $30.00 per hour

Expected hours: 38.0 - 39.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Water Source Solutions, founded in 2010, is a fast-growing, family-owned leader in bottle-less water purification systems. We pride ourselves on delivering exceptional customer service, innovative solutions, and reliable technical support. As we continue to grow, we’re looking for a highly organized, technically minded professional to become a critical part of our Service Operations team.