IT Support Specialist

The IT Support Specialist will provide helpdesk and field support services to end users and remote facilities. This position will be responsible for maintaining all hardware, software, inventory/asset management, and other peripheral IT related technologies., The following duties are routine for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Day to day support of end users at the corporate office and remote facilities for all IT related services and hardware;
• First point of contact for end user PC and telephony related issues;
• Problem analysis of network related issues;
• Solve end user issues remotely via standard remote support tools and methods;
• User account moves, adds, changes;
• Order and deploy new laptop/desktop workstations;
• Install and configure business related COTS software;
• Inventory and documentation of security compliance software agents via standard tools;
• Travel to remote facilities to install and/or repair equipment;
• Additional duties assigned by manager.

Required & Preferred:

• Intermediate working knowledge of PC’s and associated hardware, along with basic networking and troubleshooting skills;
• 2 years’ experience in a helpdesk or similar role preferred, not required;
• Demonstrated problem solving skills;
• Experience with a work request system (ticketing system);
• Ability to multi-task;
• Ability to quickly prioritize tasks;
• Ability to work in a fast-paced environment;
• Proven ability to work independently as part of a high-performance team;
• Attention to detail;
• Bachelor’s degree preferred
• Microsoft certification(s) preferred
• Travel within the state of Minnesota is required
• Strong verbal skills and ability to communicate abstract concepts in a simple format;
• Ability to communicate with a variety of people diverse cultures, socioeconomic and educational backgrounds;
• Flexibility to meet a variety of changing priorities.

Physical Requirement * Hearing Ability to hear staff, incoming calls, and callers.

• Vision Ability to see computer screen and written charts to document outcomes and obtain data.
• Speaking Ability to speak to staff and external customers.
• Sitting Approximately 5-6 hours per day.
• Standing Approximately 1-2 hours per day.
• Ability to lift 25 pounds.

Pay: $55,000 - $65,000 Annually Shift: Full-Time, 1st Shift

Why EOSIS?

• Time Off: 20 days of paid-time-off + 6 paid holidays
• Insurance: Health, dental, and vision insurance + HSA/FSA
• Education: Tuition reimbursement and discounted tuition at select colleges
• Future Planning: 401(k) - ROTH and traditional options
• Career Path Opportunities
• Discount with Verizon Cell Phone Plans
• Clinical license reimbursement available. Tuition reimbursement available for most Human Service fields.

Each day, you’ll help rebuild lives by making a real impact on people recovering from addiction and mental health challenges. With approachable leaders who listen, support, and encourage growth, you’ll experience what it means to be rising together in your career. A strong culture of care, where team members look out for one another and stand together through challenges, keeps you rooted in teamwork as you do meaningful, life-changing work.

Ready to help clients build healthy routines and find their path to lasting recovery? Join EOSIS as a full time IT Support Specialist in New Brighton, MN, and be a steady source of support and guidance. Apply today and make a difference where it matters most!, EOSIS (formerly Meridian Behavioral Health) is a leader in behavioral health care and addiction recovery services, with a network of addiction treatment centers in Minnesota.