IT Help Desk Technician

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to support a dynamic manufacturing environment as they continue to expand their IT footprint. You will be serving as the go-to resource for end users across both office and production floor operations. In this hands-on role, you’ll troubleshoot hardware and software issues, deploy new technology, and help maintain the critical IT infrastructure that keeps this growing business running smoothly. You’ll gain exposure to enterprise technologies including Cisco and Juniper networking, Microsoft 365, virtualization platforms, and a wide range of end-user technologies while working alongside a collaborative IT team.

The ideal candidate enjoys solving technical challenges face-to-face, takes pride in delivering exceptional customer service, and thrives in a fast-paced, regulated manufacturing environment.

This is a full-time, onsite position based in Traverse City, Michigan.

• 1-3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment
• Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Experience supporting or troubleshooting Cisco and/or Juniper networking environments
• Exposure to VMware or other virtualization technologies is a plus
• Working knowledge of wired and wireless network connectivity troubleshooting
• Hands-on experience supporting end-user hardware, including desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities
• Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning
• Strong customer service, communication, and problem-solving skills with the ability to support users across both office and manufacturing environments
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.