IT Support Technician

• Respond to client support requests by phone, email, and remote support
• Troubleshoot Windows PCs, Microsoft 365, printers, email, and common business applications
• Diagnose and resolve hardware and software problems
• Install, configure, and deploy computers, monitors, printers, and other hardware
• Create, modify, and disable user accounts in Active Directory and Microsoft 365
• Set up computers and accounts for new employees
• Troubleshoot common network and Wi-Fi issues
• Work with TCP/IP, DNS, and DHCP when troubleshooting connectivity problems
• Use remote monitoring and management tools
• Maintain clear and accurate ticket notes
• Communicate technical issues clearly and professionally with clients
• Follow tickets through to resolution and keep clients informed
• Recognize when an issue needs to be escalated to a senior technician
• Travel to client sites throughout Southeast Michigan when onsite support is needed
• Assist with hardware installations and structured cabling projects when needed, * Windows 10 & 11
• Microsoft 365
• Active Directory
• Windows Server
• VMware
• Business networking
• Remote monitoring and management tools
• Business phone systems
• Security and access control systems
• And more

You don’t need to be an expert in everything listed above. We’re looking for someone with a solid IT foundation who can troubleshoot, learn, and grow.

We’re looking for an experienced IT Support Technician who can troubleshoot common business IT issues independently, communicate well with clients, and knows when to escalate a problem. This is a hands-on position with a mix of remote and onsite support., Required:

• 2+ years of hands-on professional IT support experience, preferably in an MSP, business, or corporate IT environment
• Experience troubleshooting Windows 10 and Windows 11
• Working knowledge of Microsoft 365
• Experience managing users and computers in Active Directory
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and basic switching
• Strong troubleshooting and problem-solving skills
• Good customer service and communication skills
• Comfortable working through problems independently
• Able to manage multiple tickets and prioritize your workload
• Able to write clear and useful ticket notes
• Willingness to learn new technologies

Experience with any of the following is a plus:

• MSP environments
• RMM and professional IT ticketing systems
• Microsoft Entra ID / Azure AD
• Group Policy
• Windows Server
• VMware
• Business networking equipment
• VoIP and business phone systems
• Structured cabling
• Security cameras and access control
• CompTIA A+, Network+, or other relevant certifications, * Valid driver’s license and reliable transportation
• Ability to travel to client locations throughout Southeast Michigan
• Mileage reimbursed or use of a company vehicle for qualifying business travel
• Must be able to pass a State of Michigan LEIN/CJIS background check
• Ability to sit, bend, and twist
• Ability to lift up to 50 pounds, * IT Support / Help Desk: 2 years (Required)
• Computer networking: 2 years (Preferred)

Ability to Commute:

• Fenton, MI 48430 (Required)

Pulled from the full job description

• Paid training
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * Healthcare stipend
• 3% SIMPLE IRA
• Paid Time Off & vacation days
• Quarterly performance bonuses
• Year-end profit sharing
• Paid training and certifications
• Opportunities for career growth, You’ll work with a wide range of businesses and technology, so no two days are exactly the same. You’ll handle day-to-day support issues, work directly with clients, and have the opportunity to build experience across different systems.

If you’re looking for a hands-on IT position where you can put your skills to work and continue growing, we’d like to hear from you.

Pay: $20.00 - $27.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Technik provides managed IT services to businesses, organizations, and medical facilities throughout Southeast Michigan.