Systems Administrator-I

• Provide comprehensive technical support for network systems
• Skilled in Microsoft TEAMS, SharePoint, and Servers.
• Understanding of server migrations
• Provide Tier 1-3 support for hardware, software, and network issues with strong follow-through.
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint.
• Maintain helpdesk ticketing workflows, documentation, and ticket resolution standards.
• Assist with IT projects, upgrades, migrations, and new system implementations.
• Assist with installation and troubleshooting VOIP systems.
• Troubleshoot and resolve hardware issues related to computers, servers, mobile devices, and network equipment such as routers and switches.
• Assist users with desktop support tasks, including operating system issues (Windows), software troubleshooting, and equipment setup.
• Manage user accounts and permissions through Active Directory, ensuring secure access control.
• Monitor network performance using tools like Meraki and DNS management systems; identify and resolve connectivity issues promptly.
• Support the installation, configuration, and maintenance of networking hardware and software components.
• Maintain detailed records of customer support tickets, troubleshooting steps, and resolutions using help desk systems.
• Key Responsibilities
• Administer and maintain Microsoft environments, including Windows Server domains, SharePoint, and Microsoft Teams.
• Diagnose and resolve issues related to servers, desktops, and applications with minimal supervision.-Participate in the setup, configuration, and support of VOIP systems (experience preferred).
• Collaborate with senior engineers on projects such as server migrations, system upgrades, and network improvements.
• Deliver excellent on-site customer service and technical support; represent the company professionally in front of clients.
• Maintain accurate documentation of work performed and solutions implemented.
• Occasionally travel to client sites

The ideal candidate will possess a strong foundation in computer networking, hardware and software troubleshooting, and customer support, contributing to a reliable and efficient IT environment., * Proficiency with Microsoft Office applications for documentation and reporting purposes.

• Strong technical support skills with experience in help desk systems and customer service best practices.
• Computer networking concepts protocols, DNS management, and network troubleshooting techniques.
• Experience supporting Windows operating systems and hardware components.
• Ability to troubleshoot software issues related to operating systems and applications efficiently.
• Excellent communication skills for effective interaction with users at all technical levels.
• Analysis skills to interpret system logs and diagnose complex network problems accurately.
• Knowledge of Active Directory management for user account administration.
• Understanding of mobile device support and integration within corporate networks.
• Ability to work independently or collaboratively in fast-paced environments while managing multiple priorities.

This role is ideal for candidates passionate about maintaining robust IT networks while delivering exceptional customer service. If you are eager to grow your technical skills within a supportive environment dedicated to technological excellence, we encourage you to apply today., * Associate (Preferred), * Help desk: 7 years (Preferred)

• VoIP: 7 years (Preferred)
• SharePoint: 7 years (Preferred)
• Active Directory: 7 years (Preferred)
• Azure: 7 years (Preferred)
• networking: 1 year (Preferred)
• Server: 7 years (Preferred)

License/Certification:

• Driver’s License (Required)