Senior Systems Engineer

The Senior Systems Engineer is a hands-on, client-facing role supporting businesses throughout the San Francisco Bay Area, with regular onsite work on the Peninsula.

You’ll serve as a primary technical consultant for assigned clients, handling escalated support issues, maintaining and improving their technology environments, and helping them make smart decisions about security, cloud services, infrastructure, and day-to-day IT.

This is a good fit for someone who enjoys both technology and people. You should be comfortable troubleshooting a difficult technical problem one moment and explaining your recommendation to a business owner or non-technical user the next.

WHAT YOU’LL DO

• Serve as a primary technical resource and trusted advisor for assigned client accounts
• Provide responsive remote and onsite technical support
• Troubleshoot and resolve escalated desktop, Microsoft 365, cloud, server, network, security, and mobile-device issues
• Take ownership of complex tickets and follow them through to resolution with minimal supervision
• Administer and support Microsoft 365, Windows, Azure, and related Microsoft technologies
• Support and troubleshoot business networks, firewalls, switches, wireless networks, VPNs, VLANs, and related infrastructure
• Identify recurring problems and recommend improvements that increase reliability, security, and usability
• Manage multiple client requests, projects, onsite visits, and priorities in a fast-paced consulting environment
• Maintain accurate and useful client, network, and systems documentation
• Communicate technical issues, recommendations, and resolutions clearly to users at all levels
• Collaborate with other Langtech engineers, share technical knowledge, and help solve difficult problems
• Stay current with security, cloud technologies, Microsoft platforms, and emerging AI tools

We’re looking for an experienced, client-focused IT professional who enjoys solving challenging technical problems, building trusted relationships, and taking ownership of client technology environments., * 5+ years of hands-on IT support, systems administration, or consulting experience

• Strong troubleshooting skills across Windows, Microsoft 365, networks, cloud services, and endpoint devices
• Strong Microsoft 365 administration experience
• Working knowledge of Azure and Microsoft cloud technologies
• Solid networking knowledge, including TCP/IP, routing, DNS, DHCP, VLANs, VPNs, firewalls, wireless networking, and network security
• Experience supporting users and technology in professional business environments
• Ability to independently diagnose complex technical problems and own them through resolution
• Excellent written and verbal communication skills, particularly with non-technical users
• Strong organization, judgment, documentation, and follow-through
• Ability to manage competing priorities across multiple clients
• A proactive, service-oriented approach and willingness to take ownership, * Previous MSP or IT consulting experience
• Experience with Meraki, Kaseya, or similar MSP and network-management platforms
• Experience supporting macOS, iPhones, and iPads in business environments
• Familiarity with Google Workspace
• Additional Azure or AWS experience
• Experience with endpoint security and modern cybersecurity tools
• Microsoft, networking, security, or cloud certifications

PREFERRED QUALIFICATIONS

Technical expertise matters, but so does how you work.

Our strongest consultants are curious, dependable, comfortable taking ownership, and able to build genuine trust with clients. They know when to solve a problem themselves, when to involve a teammate, and how to explain complicated technology without making it complicated for the client., * hands-on IT support: 5 years (Preferred)

Language:

• English (Preferred)

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• ·Ongoing training and professional development, * Full-time
• Day shift
• 8-hour shift
• Participation in an on-call rotation as needed, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Langtech is a San Francisco-based IT consulting and managed services firm with more than 30 years of experience helping businesses use technology more effectively. We provide managed IT services, cloud solutions, cybersecurity, networking, custom software development, onsite support, and guidance on emerging technologies, including AI.