Epic Hospital Billing Application Analyst, Jacksonville, Baptist Medical Center

Epic Hospital Billing Application Analyst acts as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems specific to the support of compliant billing, as analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst’s day is devoted to resolving break-fix issues and performing routine maintenance tasks. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions in billing or follow-up, which also includes support of workflow complementary to the billing process. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic hospital billing application analysts also spend time collaborating with cross-functional teams. Their day typically begins with a team huddle, weekly group meeting or a smaller session focused on hospital billing with their team lead. Throughout the day, they attend various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective., Epic Hospital Billing Application Analyst, you will be responsible for:

• The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health. Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.
• Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.
• Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.
• Provide 24/7 customer support for applications within accountability
• Strong understanding of Hospital Billing (HB) workflows within the Epic environment
• Proficiency in Microsoft 365, with high comfort using Teams and Excel
• Ability to map and document workflows using Visio
• Background in billing, financial processes, and revenue cycle operations

Do you have experience in Systems integration?, Do you have a High school diploma or GED?, * 2 years Clinical Applications and Systems - design, build, integration, activation Required

• Minimum 2 years of related experience Required
• Knowledge of clinical system applications preferred
• Epic optimization preferred
• Epic Certifications in , Hospital Billing, Charge Router, HB Claims preferred
• Experience with Epic workflow design sessions, documents operational and system requirements preferred
• Epic HB certifcation preferred

Education/Degree and Certifications:

High School Diploma

Degree Preferred:

Bachelor of Arts/Science (BA/BS)

Pulled from the full job description

• Opportunities for advancement, Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

For more than 25 years, health care consumers have named Baptist Health the “most preferred healthcare provider” in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America’s top employers for diversity.