Information Technology Manager

Summary: The Information Technology Manager will help manage the bank’s day-to-day technology environment including Microsoft 365 and hosted Azure environment. The role serves as a key liaison between business units, technology providers, executive management, and governance committees to ensure technology services, security controls, and operational processes support the Bank’s strategic, regulatory, and operational objectives.This positon is responsible for coordinating the bank’s third-party managed services provider, internal hardware and software systems, data systems, network-related services, and overall user technology experience including leadership of the Information Systems Steering Committee., As a relationship-driven community bank, we believe extraordinary service comes from extraordinary people. We value professionalism, collaboration, curiosity, and treating people the way they want to be treated. When you join BAC, you join a team committed to excellence, integrity, and making a meaningful difference in the lives of our customers and communities.

Employee Expectations:

Employees at BAC Community Bank contribute to a culture of excellence, integrity, and personal accountability. Regardless of role, every team member is expected to:

Deliver Extraordinary Service

• Proactively understand the needs of internal and external customers.
• Provide service that is knowledgeable, timely, courteous, respectful, and responsive.
• Treat people the way they want to be treated.

Demonstrate Professionalism

• Behave in a professional manner in all circumstances.
• Maintain compliance with all applicable laws, regulations, and bank policies.
• Represent BAC with integrity and respect.

Work with Precision and Efficiency

• Perform work with the attention to detail necessary to minimize errors.
• Embrace technology and workflows to ensure accuracy, speed, and efficiency.
• Identify opportunities to improve processes and inform your supervisor.

Collaborate and Contribute

• Partner with team members within and across departments.
• Support an atmosphere that maintains high morale and mutual respect.
• Connect your work to the organization’s broader mission and community impact.

Learn, Grow, and Adapt

• Remain open to personal and professional development every day.
• Accept and participate in change with a positive, solution-focused mindset.
• Take on additional responsibilities as needed (“other duties as assigned”).

Essential Duties and Responsibilities:

· Manage daily IT operations, infrastructure reliability, scalability, and operational effectiveness.

· Supervise Network Technicians, including work assignment, performance management, coaching, and development.

· Coordinate ISSC activities, operational reporting, and departmental performance management

· Contribute to short-term and long-term technology roadmap development and strategic planning.

· Oversee the bank’s managed services provider relationships and service performance including operational liaison between business units, internal IT staff, MSP, MSSP, and vendors.

· Oversee network security tools and technologies, including web and email filtering.

· Coordinate system upgrades, issue resolution, user provisioning, and technology rollouts

· Manage procurement processes, hardware acquisition, software licensing, and vendor support activities.

· Manage Microsoft 365 governance and functionality utilization.

· Oversee Azure administration and operational strategy.

· Manage IT vendor relationships, escalations, service reviews, renewals, and contract oversight.

· Participate in business continuity and disaster recovery planning activities with providers and stakeholders.

· Oversee backup, recovery, resiliency, and continuity processes for infrastructure and cloud services.

· Approve policies, procedures, and reporting standards related to network administration and security.

· Assist with cybersecurity coordination, documentation, and disaster recovey efforts

· Coordinate operational response to critical incidents, service interruptions and direct recurring issue analysis and operational improvement initiatives.

· Work with internal departments to improve efficiency, system performance, and user experience

Do you have experience in Vulnerability management?, Do you have a Bachelor’s degree?, ü Work as a team player, Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements as documented are representative of the knowledge, skill, and/or abilities needed to fulfill the responsibilities of the position.

• Education/Experience:
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Business Administration, or related field preferred; Seven or more years of progressively responsible experience in IT infrastructure, network administration, systems administration, or IT operations: equivalent education and experience considered.
• Strong experience managing Microsoft 365, Azure, enterprise infrastructure, networking, virtualization, cloud technologies, and endpoint management environments.
• Strong understanding of cybersecurity operations, including vulnerability management, SIEM, endpoint protection, incident response, logging, monitoring, and access management controls.
• Experience managing identity and access management, MSP and MSSP relationships, vendor oversight, SLAs, and third-party governance activities.
• Strong understanding of FFIEC guidance, GLBA Safeguards Rule requirements, regulatory compliance, audits, examinations, disaster recovery, and banking IT governance practices.
• Experience managing IT projects, operational improvement initiatives, budgeting activities, governance programs, and technology roadmaps.
• Prior supervisory or leadership experience within an IT operations or technical support environment.
• Strong analytical, organizational, leadership, problem-solving, and communication skills, including the ability to communicate effectively with executive management, auditors, vendors, and non-technical staff.
• Experience developing policies, procedures, governance documentation, operational reporting, and committee reporting materials.
• Cisco CCNP, CISSP, Microsoft Azure Administrator, ITIL, CompTIA Security+, or equivalent certifications preferred.
• Ability to support after-hours maintenance, emergency response coordination, and critical operational activities as required.
• Language Ability: Ability to read, analyze and interpret operational reports inclusive of legal documents. Ability to respond to internal and external customers utilizing strong oral and written communication skills in English. Must possess the ability to present complex information with clarity.
• Math Ability: Must possess ability to understand and interpret operational financial data
• Computer Skills: Must have strong knowledge of Microsoft products, Azure enviroments and data base applications.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regulary required to sit, use hands to finger, handle, or feel, and to talk and to hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, balance, and drive.

· The employee must occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and ability to adjust to focus requirements.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

At BAC Community Bank, we are united by our aspiration to strengthen the financial health of our communities by connecting people to extraordinary financial services. We live this purpose every day through our Bank Creed-