Technical Application Specialist

This technical role requires 4+ years of hands-on metal finishing experience, including plating and coating expertise. As a key technical resource, the position supports sales, estimating, quality, and production teams by serving as the primary contact for customer inquiries, leading technical meetings, preparing documentation, and resolving process-related issues. This position reports to the Director of Quality.

Responsibilities

• Serve as primary contact for incoming technical calls and inquiries from both customers and prospects.

• Serve as subject matter experts for all processes provided to customers.

• Host online and in-person meetings with customers to launch new projects, introduce IFT’s capabilities and develop strong customer relationships.

• Prepare procedures, data cards, and other customer-requested documentation.

• Prepare and present I-Tech technical training materials and participate in other technical training sessions as requested by management or the corporate training department.

• Host DCMA visits for government contracts and other technical visits.

• Serve as an internal resource for technical issues, technical problem solving, NMR resolution, and participate in MRB sessions.

• Act as a liaison between quality planning, estimating team, and quality control teams.

• Collaborate with other Imagineering employees as required to resolve technical questions, concerns or issues.

• Maintain technical capabilities through knowledge of processes, procedures and industry specifications.

• Remain current on industry developments, new technologies, and evolving trends.

• Maintain and develop relationships with outside suppliers such as chemical suppliers, paint and coating manufacturers, masking suppliers, etc.

• A technical plating and coating background with a minimum of 4+ years of metal-finishing experience preferred.

• Hands-on plating and coating experience as well as a knowledge of industry practices and specifications is required.

• Required knowledge of and familiarity with Imagineering’s quality and environmental management systems.

• A minimum of 24 hours of continuing education per calendar year is required.

• The ideal candidate must possess excellent communication and organizational skills and be committed to ultra-high customer service to serve both internal and external customers.

• This position is an extension of the inside sales and estimating team and integrate seamlessly to support other organizational functions including sales, estimating, quality, and production teams.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Visual acuity to read instructions, operate machines, and inspect parts:

o Individuals who inspect material for final acceptance must have:

§ Color Vision Eye Examination annually per IFT vision requirements.

§ Near-Vision Eye Examination annually per IFT vision requirements.

The Individual(s) must meet the minimum standards in one eye with or without glasses/contacts.