Support Desk Technician

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment - Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL

Other Requirements:

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley’s top companies. Come join our growing team in a fun and dynamic work environment.